Summary
Overview
Work History
Education
Skills
Custom
Custom
Timeline
Volunteer

Tammy Bents

St Anthony,MN

Summary

Seeking fulfilling employment as a Registered Nursing Assistant where I can contribute to a team of kind, inclusive and diverse healthcare professionals.

Overview

26
26
years of professional experience

Work History

Nursing Assistant

Minneapolis Childrens Hospital
06.2013 - Current


  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
  • Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
  • Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Collaborated closely with interdisciplinary healthcare teams, facilitating coordinated efforts to provide optimal patient outcomes.
  • Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.
  • Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
  • Promoted a positive healing environment for patients by actively listening to concerns and addressing needs promptly and effectively.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Reduced hospital readmission rates through thorough patient education and effective discharge planning.
  • Streamlined nursing team communication by maintaining accurate and up-to-date patient records, ensuring timely response to changes in condition.
  • Provided emotional support for patients'' families by offering empathy, understanding their concerns, answering questions about treatment plans or progress reports when appropriate.
  • Increased efficiency in patient care with proficient use of electronic health record systems for documentation and information retrieval.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Delivered high-quality care to IMC, ICU, med surg, pre and post op patients in hospital facility for 11 yrs.
  • Transported patients between rooms and appointments or testing locations.

Volunteer

Special Olympics
03.2023 - Current

Bakery/Customer Service/Online Orders

Byerlys
01.2008 - 04.2014
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Nursing Assistant

Gillette Childrens Hospital
05.2013 - 12.2013
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Supported end-of-life care, offering emotional support to patients and families during difficult times.

Server/Shift Leader

AMF Bowling Center
01.1999 - 04.2013
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Nanny

Private Family
01.2008 - 01.2013
  • Provided energetic and compassionate care to four families with children ranging in age from 3 to 12 years old
  • Fixed meals, went on outings, assisted with home school, created arts and crafts projects
  • Assisted children with developmental delays, autism and ADD/ADHD using redirection techniques
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Nursing Assistant

Rose Arbor & Wildflower Lodge
01.2012 - 01.2013
  • Provide compassionate and competent care to 15 residents in Assisted Living and Memory Care units
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Deescalated conflicts among residents by addressing their concerns with tact and diplomacy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Ensured timely medication administration by closely following prescribed schedules and dosages.
  • Facilitated smooth transitions between shifts by providing thorough hand-off reports on patient status and ongoing needs.
  • Enhanced patients'' cognitive abilities through engaging conversations and memory exercises.
  • Assisted patients with mobility issues, utilizing proper lifting techniques to prevent injuries to them or myself.
  • Changed incontinent patients and established verbal cueing for toileting, turning and repositioning to maintain skin integrity.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
  • Prepared nutritious meals that catered to individual dietary needs, ensuring optimal health and wellness for patients.
  • Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
  • Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
  • Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
  • Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Volunteer

Children’s Hospital
01.2012 - 01.2013
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Reported patient requests, concerns, and other observations to staff.
  • Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
  • Provided support and companionship to patients in need of assistance.
  • Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.

Education

Certified Nursing Assistant -

Hennepin Technical College
Brooklyn Park, MN
01.2012

Certified Nursing Assistant Clinical Rotation -

St. Therese
New Hope, MN
01.2012

Skills

  • Active on State of Minnesota Nursing Assistant Registry
  • BLS Healthcare provider Certification
  • Nursing Assistant
  • Patient care
  • Specialized care
  • Redirection techniques
  • Enthusiastic work attitude
  • Proactive work attitude
  • Helping others
  • Customer service
  • Communication skills

Custom

  • Private Family, White Bear Lake/St. Louis Park/Stillwater, MN, Nanny, 15, Provided energetic and compassionate care to four families with children ranging in age from 3 to 12 years old, Fixed meals, went on outings, assisted with home school, created arts and crafts projects, Assisted children with developmental delays, autism and ADD/ADHD using redirection techniques
  • Boston Health Care, St. Paul, MN, Personal Care Assistant, 3, Worked in three group homes assisting clients with individualized needs and abilities including elderly schizophrenic, anxiety, bi-polar and clients recovering from strokes, Followed care plans, assisted with ADLs including showering, bathing, cooking meals, using redirection techniques and range emotion therapy

Custom

  • Minneapolis Childrens Hospital, 06/20/13, present, Experience on med surg, IMC, and ICU units stocking supply carts and rooms, Preparing and taking down rooms for surgical patients, Assist with dressing and cap changes, Comforting babies, Assist in codes by bringing supplies and equipment delegated by nurse, 6 years experience on CVCC, and over 5 years in Pacu/Preop currently
  • Gillette Childrens Hospital, 05/06/13, 12/30/13, Trained on Adult, Rehab, Ortho, Picu and Neuro
  • Rose Arbor & Wildflower Lodge, Maple Grove, MN, 01/01/12, 12/31/13, Provide compassionate and competent care to 15 residents in Assisted Living and Memory Care units, Performed ADLs to residents following care plan including bathing, showers, oral care, feeding and foot care, Help residents with getting dressed, administering medications and providing medication reminders, Take out trash, make beds and clean rooms
  • Home Health Aide, 01/01/11, 12/31/13, Assisted client with hygiene, personal cares, daily exercises and ROM, Ensured safety, personal wellbeing, provided caring and compassionate services, Prepared meals, assisted with light housekeeping and cleaning
  • Children’s Hospital, Minneapolis, MN, Volunteer, 01/01/12, 12/31/13, Provided respite care for families with children needing specialized care, Visited with children, played games and soothed babies
  • St. Therese, New Hope, MN, Certified Nursing Assistant Clinical Rotation, 12/01/12, Performed ADLs to residents under the supervision and direction of medical staff, Took vital signs and recorded appropriately, Prepared food trays, served meals and fed residents, Measured intake/output and charted, Assisted with all other Certified Nursing Assistant duties as needed
  • At Home Solutions, Personal Care Assistant/Home Health Aide, 01/01/08, 12/31/10, Assisted 5 clients with Alzheimer’s disease and dementia with food preparation, transportation to appointments and light housekeeping duties

Timeline

Volunteer

Special Olympics
03.2023 - Current

Nursing Assistant

Minneapolis Childrens Hospital
06.2013 - Current

Nursing Assistant

Gillette Childrens Hospital
05.2013 - 12.2013

Nursing Assistant

Rose Arbor & Wildflower Lodge
01.2012 - 01.2013

Volunteer

Children’s Hospital
01.2012 - 01.2013

Bakery/Customer Service/Online Orders

Byerlys
01.2008 - 04.2014

Nanny

Private Family
01.2008 - 01.2013

Server/Shift Leader

AMF Bowling Center
01.1999 - 04.2013

Certified Nursing Assistant -

Hennepin Technical College

Certified Nursing Assistant Clinical Rotation -

St. Therese

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Tammy Bents