tammy berg
Nederland,TX
Summary
Dynamic professional with proven expertise in logistics coordination at Air Services Unlimited. Excelled in optimizing resource allocation and enhancing customer satisfaction. Skilled in problem-solving and critical thinking, with a strong focus on teamwork and collaboration. Adept at managing high-pressure situations, ensuring efficient operations and timely service delivery. Proficient in GPS tracking systems and communication.
Overview
16
16
years of professional experience
Work History
Account Receivables
Air Services Unlimited
09.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Dispatcher Coordinator
Air Services Unlimited
11.2021 - 10.2025
- Coordinated logistics for efficient dispatch of air service operations.
- Developed and implemented scheduling processes to optimize resource allocation.
- Monitored communication channels to ensure timely responses to client inquiries.
- Trained new dispatch staff on operational protocols and best practices.
- Streamlined reporting procedures, ensuring accuracy in operational documentation.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Dispatcher
Air Comfort
11.2009 - 11.2021
- Coordinated daily dispatch operations to optimize delivery routes and enhance efficiency.
- Communicated effectively with drivers and customers to ensure timely service delivery.
- Monitored real-time vehicle locations using GPS tracking systems for improved logistics management.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and service reliability.
- Managed scheduling conflicts by prioritizing urgent requests and reallocating resources as needed.
- Collaborated with team members to refine dispatch procedures, resulting in streamlined workflows.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
- Computer skills
- Critical thinking
- Excellent communication
- Multitasking Abilities
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
Timeline
Account Receivables
Air Services Unlimited
09.2025 - 10.2025
Dispatcher Coordinator
Air Services Unlimited
11.2021 - 10.2025
Dispatcher
Air Comfort
11.2009 - 11.2021