Tammy Beska

Islip,NY

Summary

Customer Service and Technical Support Specialist with 20+ years of experience in telecommunications, customer relations, and network operations. Proven ability to troubleshoot and resolve escalated customer concerns, monitor large-scale outages, and support cross-functional teams in high-volume, deadline-driven environments. Recognized for clear communication, empathy, and the ability to support both customers and colleagues under pressure.

Overview

years of professional experience

Work History

Network Surveillance Operations Center / Communication Desk

Altice USA/Cablevision

Bethpage, NY

08.2004 - 06.2025

Company Overview: Cablevision - A telecommunications company providing cable television, internet, and phone services.
Monitored and triaged large-scale, customer-affecting issues across Optimum/Suddenlink services, impacting over 20,000 subscribers.
Supported real-time outage resolution, coordinating with field technicians, engineers, and leadership teams.
Handled over 60 escalated customer concerns daily, ensuring accurate updates in BMC Remedy and compliance with FCC regulations.
Represented the Network Operations Center on cross-departmental bridge calls, ensuring that customer-facing issues were addressed quickly.
Produced hourly outage reports and maintained accurate logs of call volumes, service interruptions, and corrective actions.
Analyzed trends in customer complaints and outages to identify root causes, and recommend improvements.
Provided guidance to front-line representatives, helping them resolve technical issues, and improving customer satisfaction.
Cablevision is a telecommunications company providing cable television, internet, and phone services.

Customer Service Phone Representative / Traffic Coordinator

Cablevision

Woodbury, NY

08.1999 - 08.2004

Rotated between front-line phone support and traffic coordination roles, balancing customer care with operational support.
Answered 80+ inbound calls daily, resolving billing, account, and technical issues for TV, Internet, Wi-Fi, and phone customers.
Assisted with scheduling and real-time workforce management for over 50 representatives across multiple call centers.
Created and distributed Daily Operations Reports, summarizing outages, service disruptions, and call center productivity impacts.
Monitored call center performance and escalated operational issues to management for resolution.
Developed customized service solutions for customers, ensuring a positive and lasting relationship.
Ensured compliance with FCC regulations while documenting customer interactions and service resolutions.

Coordinator

D.P. Murphy Company, Inc.

Melville, NY

01.1988 - 01.1999

Served as primary customer contact, handling account questions, service needs, and order tracking.
Processed and reviewed customer orders, ensuring accuracy and timely delivery.
Maintained strong communication with cross-functional departments to meet deadlines and customer expectations.
Documented customer accounts, updated parish lists, and recorded financial contributions with accuracy.

Education

Certificate - Data Entry

Suburban Technical School

01.1993

Skills

Customer Service
Technical Troubleshooting
Call Center Operations
Escalation Management
CRM Tools (BMC Remedy, Salesforce)

Reporting & Documentation
Network Operations
Team Support & Training
FCC Compliance
Microsoft Office Suite

Timeline