Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Tammy Besl

Mason,OH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Relationship Manager

BMW North
Cincinnati, OH
01.2021 - Current
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Addressed inquiries from clients and department team members.

Personal Assistant

My Assistant
Cincinnati, OH
01.2011 - 12.2021
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Coordinated corporate events such as seminars or workshops hosted by the company.

Event Planner

Party Popper Event Service
Cincinnati, OH
06.2016 - 03.2020
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
  • Coordinated plans and specific event needs with internal personnel.
  • Monitored guest satisfaction levels throughout the duration of an event.

Front End Manager

Freshtyme Market
Cincinnati, OH
02.2015 - 05.2017
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.

Education

Associate of Arts - Marketing

Southern Ohio, Oxford, OH
05.1989

Skills

  • Customer Relationship Management
  • Customer Needs Assessment
  • Business Retention
  • Strong Work Ethic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Relationship Manager - BMW North
01.2021 - Current
Event Planner - Party Popper Event Service
06.2016 - 03.2020
Front End Manager - Freshtyme Market
02.2015 - 05.2017
Personal Assistant - My Assistant
01.2011 - 12.2021
Southern Ohio - Associate of Arts, Marketing

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Tammy Besl