Tammy Bickle
Sandy,OR
Summary
Dynamic Director oversees every facet of operations and coding with strong project management and decision-making skills. Brings comprehensive knowledge of revenue cycle . Skilled at streamlining operations to increasing revenue and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Director of Billing and Coding
Oregon Health and Sciences University
Portland, Oregon
06.2017 - Current
- Manage overall operational direction and effectiveness of revenue cycle operations for 1,200+ billing providers
- Optimized operational processes using analytics tools to address client-specific metrics.
- Establish and coordinate procedures for timely billing, posting, and collections to ensure positive cash flow and effective credit balance management
- Develop and implement service improvement plans, set priorities, and establish benchmarks for team performance
- Coach staff on technical, operational, and team behavior issues; promote excellence, customer service, and teamwork
- Monitor unbilled reports and collaborate with departments to resolve issues promptly to prevent billing delays
- Communicate with third-party payors regarding claim processing issues and new procedures
- Resolve complaints and misunderstandings from physicians, patients, clinicians, and other departments.
Assistant Director
Oregon Health and Sciences University
Portland, Oregon
06.2012 - 06.2017
- Supported operational management of revenue cycle processes
- Established expectations, monitored performance, and implemented improvements in service delivery
- Led training and development programs for staff, fostering a culture of continuous improvement and customer service excellence
- Managed interdepartmental communication and problem-solving regarding billing and reimbursement issues.
Operations Manager
Oregon Health and Sciences University
Portland, Oregon
05.2008 - 05.2012
- Ensured efficient departmental operations, setting and monitoring performance goals
- Hired, developed, motivated, and coached staff to provide excellent customer service
- Achieved departmental benchmarks or developed action plans to reach targets
- Collaborated with Client Service Analysts to resolve workflow, billing, and accounts receivable issues
- Reviewed procedures to improve efficiency and reduce delays, monitoring trends to enhance departmental performance.
Account Services Supervisor
Oregon Health and Sciences University
Portland, Oregon
11.2001 - 04.2003
- Supervised reimbursement specialists, credit resolution specialists, and clerical staff
- Provided support and guidance to ensure efficient and accurate handling of accounts.
Skills
- Revenue Cycle Management
- Financial Reporting
- Strategic Planning
- Workflow Optimization
- Communications
- Operations Management
- People Management
Affiliations
- Oregon Healthcare Financial Management Association
Timeline
Director of Billing and Coding
Oregon Health and Sciences University
06.2017 - Current
Assistant Director
Oregon Health and Sciences University
06.2012 - 06.2017
Operations Manager
Oregon Health and Sciences University
05.2008 - 05.2012
Account Services Supervisor
Oregon Health and Sciences University
11.2001 - 04.2003