Tammy Bickle
Sandy,OR
Summary
Dynamic Director oversees every facet of operations and coding with strong project management and decision-making skills. Brings comprehensive knowledge of revenue cycle . Skilled at streamlining operations to increasing revenue and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Director of Billing and Coding
Oregon Health and Sciences University
06.2017 - Current
- Manage overall operational direction and effectiveness of revenue cycle operations for 1,200+ billing providers
- Optimized operational processes using analytics tools to address client-specific metrics.
- Establish and coordinate procedures for timely billing, posting, and collections to ensure positive cash flow and effective credit balance management
- Develop and implement service improvement plans, set priorities, and establish benchmarks for team performance
- Coach staff on technical, operational, and team behavior issues; promote excellence, customer service, and teamwork
- Monitor unbilled reports and collaborate with departments to resolve issues promptly to prevent billing delays
- Communicate with third-party payors regarding claim processing issues and new procedures
- Resolve complaints and misunderstandings from physicians, patients, clinicians, and other departments.
Assistant Director
Oregon Health and Sciences University
06.2012 - 06.2017
- Supported operational management of revenue cycle processes
- Established expectations, monitored performance, and implemented improvements in service delivery
- Led training and development programs for staff, fostering a culture of continuous improvement and customer service excellence
- Managed interdepartmental communication and problem-solving regarding billing and reimbursement issues.
Operations Manager
Oregon Health and Sciences University
05.2008 - 05.2012
- Ensured efficient departmental operations, setting and monitoring performance goals
- Hired, developed, motivated, and coached staff to provide excellent customer service
- Achieved departmental benchmarks or developed action plans to reach targets
- Collaborated with Client Service Analysts to resolve workflow, billing, and accounts receivable issues
- Reviewed procedures to improve efficiency and reduce delays, monitoring trends to enhance departmental performance.
Account Services Supervisor
Oregon Health and Sciences University
11.2001 - 04.2003
- Supervised reimbursement specialists, credit resolution specialists, and clerical staff
- Provided support and guidance to ensure efficient and accurate handling of accounts.
Skills
- Revenue Cycle Management
- Financial Reporting
- Strategic Planning
- Workflow Optimization
- Communications
- Operations Management
- People Management
Affiliations
- Oregon Healthcare Financial Management Association
Timeline
Director of Billing and Coding
Oregon Health and Sciences University
06.2017 - Current
Assistant Director
Oregon Health and Sciences University
06.2012 - 06.2017
Operations Manager
Oregon Health and Sciences University
05.2008 - 05.2012
Account Services Supervisor
Oregon Health and Sciences University
11.2001 - 04.2003
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