Tammy Blacklaw
Marseilles,IL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A very motivated individual who is a team player, who is able to multi-task and is detail oriented with time management skills.
Overview
22
22
years of professional experience
Work History
Patient Access Specialist
Morris Hospital And Healthcare Centers
Ottawa, Illinois
05.2015 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contacted insurance companies for patient medical billing operations.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Director of Operations
Seattle Sutton's Health Eating
Ottawa, IL
04.2000 - 04.2015
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Monitored and coordinated workflows to optimize resources.
- Managed procurement, inventory and warehouse operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Reduced operational risks while organizing data to forecast performance trends.
- Drafted invoices for completed work of special projects.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Studied latest trends to add new merchandise to product lineup.
- Upheld great standards of leadership for employees, consistently leading by example.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price with vendors to decrease expenses and increase profit.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Scheduled employees for shifts, taking into account customer sales and employee strengths.
- Managed and monitored over 180 plus team members day to day activities across six different departments efficiently by training and guiding members to maintain high productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Streamlined trucking operations and budgeted effectively to decrease spending by 30%.
- Teamed with business officers to create organization's mission and vision statements.
- Recruited, hired and trained new employees on proper protocols
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits; while recommending possible disciplinary actions when adding managers and supervisors.
- Performed calculations in employee time sheets, overtime, vacation and sick hours to provide accurate data for payroll processing.
Education
Associate of Science - Business Administration And Management
Nicolet Area Technical College
Rhinelander, WI05.1981
Skills
- Till Counting
- IDX Systems
- Insurance Information Collection
- Quality Standards and Protocols
- Caring and Empathetic
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Quality Assurance
- Insurance Company Knowledge
- Multitasking and Organization
- Calm and Effective Under Pressure
- Team Leadership
- Documenting and Recording Information
- Administrative and Office Support
- Scheduling Diagnostic Procedures
- Customer Service
- Patient Confidentiality and Data Security
- Medical Billing and Collections
- Verifying Eligibility
- Patient Needs Assessment and Referral
- Resolving Problems
- Specialist Referrals
- Process Improvement
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Accounts Payable and Accounts Receivable
- Encryption Software
- Phone and Email Etiquette
- Patient Contact
- PCI (Payment Card Industry)
- EPIC EMR
- Team Collaboration
- Balancing Daily Deposits
- Entering Patient Data
- Informed Consent
- Forms and Spreadsheet Creation
- Billing Issue Resolution and Support
- Outbound Calling
- Insurance Coordination
- Office Supplies and Inventory
- Patient Rights
- Time Management
- Spreadsheet Tracking
- Eligibility Requirements
- 50 WPM Typing Speed
- Computerized Maintenance Management Systems
- New Hire Processing
- Payroll Preparation
- Submitting Tax Payments
- Staff Recruitment and Hiring
- Employee Training Oversight
- Expense Reimbursements Tracking
- Proactive and Focused
- Payroll Auditing
- Record Requests
- Biweekly Payroll Management
Timeline
Patient Access Specialist
Morris Hospital And Healthcare Centers
05.2015 - Current
Director of Operations
Seattle Sutton's Health Eating
04.2000 - 04.2015
Associate of Science - Business Administration And Management
Nicolet Area Technical College
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