Tammy Blakley
Spring Hill,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
39
39
years of professional experience
Work History
Office Manager
Weddell Pediatric Dentistry
Indianapolis, Indiana
08.1983 - 02.2022
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided administrative support to management team including preparing reports and presentations.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed office budget to handle inventory, postage and vendor services.
- Assisted in recruiting, onboarding and training new employees.
- Used judgment and initiative in handling confidential matters and requests.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Recruited and trained new employees to meet job requirements.
- Interpreted and communicated work procedures and company policies to staff.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Monitored inventory levels and placed orders when needed.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
Dental Assistant - Dental Assistant
05-1979
Skills
- Staff hiring
- Billing
- Bookkeeping
- Vendor engagement
- Account reconciliation
- Staff training
- Office administration
- Financial tracking
- Policy implementation
- Office management
- Scheduling
- Staff management
References
References available upon request.
Timeline
Office Manager - Weddell Pediatric Dentistry
08.1983 - 02.2022
Professional Careers Institute - Dental Assistant, Dental Assistant
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