Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Bolden

Roxboro

Summary

Experienced office administrator with a strong track record in efficiently managing administrative tasks, fostering effective communication, and ensuring smooth operations. Skilled in coordinating schedules, organizing files, and delivering exceptional customer service. Committed to maintaining a professional and organized work environment to support the overall success of the organization. Seeking an opportunity to contribute as an office administrator within a reputable company.

Overview

30
30
years of professional experience

Work History

Administrative Associate

UNC Dermatology Mohs Surgery Center
04.2023 - 02.2025
  • Managed extensive data entries with precision.
  • Managed the appointment calendar for surgeries.
  • Inputting data for new patients within the Epic platform.
  • Accurately record insurance information into system.
  • Managed scheduling system for internal and external consultations.
  • Handled incoming calls efficiently.
  • Managed electronic archiving of scanned documents with Epic.
  • Sent out information related to appointments.
  • Managed procurement of office supplies.
  • Handled copayments during patient transactions.
  • Completed daily reconciliation of cash drawer.
  • Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
  • Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
  • Developed and maintained a well-organized filing system, improving document retrieval times.
  • Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.

Access Specialist I

Duke University Hospital
04.2013 - 04.2023
  • Achieved proficiency in call center responsibilities.
  • Enhanced organization of scheduling for patients' visits.
  • Consistently reviewed messages sent by nurses and doctors.
  • Scheduled imaging tests and laboratory visits efficiently.
  • Handled significant amounts of tasks competently.
  • Showcased ability to accurately input data with speed and precision.
  • Recorded important data concerning patients and their insurance.
  • Maintained a safety-oriented workplace.
  • Increased effectiveness in dealing with client queries efficiently.
  • Designed structured formats for physician assistants and nurse practitioners.
  • Oversaw cancellation and adjustment of provider clinic schedules.
  • Cultivated strong collaborations with providers and team members.
  • Facilitated teamwork among nursing staff and assistants.
  • Streamlined processes for managing referrals between departments and organizations.

Dispatcher

Carolina Pride Carwash
05.2012 - 03.2013
  • Organized files, maintaining cleanliness of work area.
  • Managed phone communications and technician assignments.
  • Recorded invoicing details when tasks were finalized.
  • Delivered consistent, high-quality service by addressing client needs with precision.
  • Handled various additional duties as assigned.

Cardiology Appointment Coordinator

Duke University Hospital
12.2008 - 05.2012
  • Performed tasks in call center setting.
  • Communicated with patients to organize appointment schedules.
  • Monitored email communication from medical staff continuously.
  • Coordinated necessary lab and radiology appointments meticulously.
  • Excelled in handling high volume workloads.
  • Demonstrated proficiency in typing and managing data entry tasks.
  • Recorded details of patients while ensuring accurate insurance documentation.
  • Ensured compliance with safety protocols.
  • Provided top-tier assistance to customers.

Scheduler

Collins & Aikmen
11.1994 - 02.2006
  • Demonstrated proficiency in entering data accurately.
  • Handled incoming calls and maintained equipment.
  • Collaborated effectively with senior executives and team leads.
  • Contributed to job preparation for subsequent shifts alongside supervisor.
  • Handled ordering procedures for workplace essentials.

Education

AAS Degree - Medical Office Administration

Piedmont Community College
Roxboro, NC
05.2008

Skills

  • Fast-paced work environment
  • Data entry
  • Organized
  • Self-motivated
  • Communication
  • Writing
  • Office equipment
  • Software programs
  • Medical office setting

Timeline

Administrative Associate

UNC Dermatology Mohs Surgery Center
04.2023 - 02.2025

Access Specialist I

Duke University Hospital
04.2013 - 04.2023

Dispatcher

Carolina Pride Carwash
05.2012 - 03.2013

Cardiology Appointment Coordinator

Duke University Hospital
12.2008 - 05.2012

Scheduler

Collins & Aikmen
11.1994 - 02.2006

AAS Degree - Medical Office Administration

Piedmont Community College

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