Tammy Bowling
Lynchburg
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Specialist
Centra Health - Lynchburg, VA
Lynchburg
03.2022 - Current
- Communicated financial obligations to patients and collected fees upon service delivery.
- Maintained patient confidentiality in strict adherence to HIPAA regulations.
- Verified documentation meticulously to prevent critical errors affecting care and payments.
- Answered phone inquiries promptly while ensuring professional interactions.
- Obtained authorizations for all procedures in advance of appointments.
- Provided cost estimates during appointment scheduling and procedure verification.
- Conducted insurance verifications, maintaining accurate demographic records.
- Trained new employees on operational processes and software usage.
Patient Service Representative
Radiology Consultants Imaging
Lynchburg
09.2021 - 03.2022
- Handled high volume of patient check in providing exceptional customer service to patients and families.
- Performed administrative duties such as filing, faxing, photocopying.
- Ran credit card batches and balanced deposits on daily basis.
- Scanned documents into electronic health record system as needed.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Patient Service Representative
allergy partners of lynchburg
Lynchburg
03.2020 - 09.2021
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Maintained a clean and organized reception area.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Performed administrative duties such as filing, faxing, photocopying.
- Ran credit card batches and balanced deposits on daily basis.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Patient Service Representative
Central Virginia Family Physicians
Lynchburg
10.2015 - 10.2019
- Trained new staff
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Maintained a clean and organized reception area.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
Heritage High
Lynchburg, VA05-1997
Skills
- Customer service
- Data entry
- Employee training
- Effective communication
- Team collaboration
- Insurance verification
- HIPAA compliance
- Patient billing
- Excellent communication
- Financial communication
- Teamwork
- Attention to detail
- Patient registration
- Patient authorization
References
References available upon request.
Timeline
Revenue Cycle Specialist
Centra Health - Lynchburg, VA
03.2022 - Current
Patient Service Representative
Radiology Consultants Imaging
09.2021 - 03.2022
Patient Service Representative
allergy partners of lynchburg
03.2020 - 09.2021
Patient Service Representative
Central Virginia Family Physicians
10.2015 - 10.2019
High School Diploma -
Heritage High
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