Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tammy Bowser

Rockford,IL

Summary

Dedicated and detail-oriented Customer Service specialist with [2] years of [excellent ] experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a [management ] role with a progressive organization. Personable and friendly Customer Solutions Consultant with over [2] years of experience at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer-oriented team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance, time management and up-selling. Dependable and courteous self-starter seeking to leverage background into a [management ] role with a progressive organization. Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Associate

Amazon
04.2020 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Learning Ambassador

Amazon
04.2020 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.

Customer Service Representative

Alorica Inc. Official
04.2017 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Certified Nursing Assistant/Staffing Coordinator

Healthcare And Rehab Center Of Sanford
09.2002 - 08.2012
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.

Education

and certified nursing assiatant -

Turner Job Corps Center
Albany Albany, GA
1997

Skills

  • Resolution-oriented
  • Flexible scheduling
  • Sharp problem solver
  • Maintaining Clean Work Areas
  • Protective Equipment Knowledge
  • Special Instructions
  • Complex Problem-Solving
  • Effective Communication
  • Critical Thinking
  • Hazardous Material Handling
  • Machine Set Up Mastery
  • Production Processes
  • Color Matching Expertise
  • Digital Print Design Knowledge
  • Web Applications
  • Specialty Graphic Imaging Association Digital Color Professional
  • Active Listening
  • Multicolor Printing Proficiency
  • Production Positions
  • Machine Maintenance
  • Customer Designs
  • Customer Feedback
  • Proof Checking
  • Ink and Water Systems Expertise
  • Learning Strategies

Timeline

Associate

Amazon
04.2020 - Current

Learning Ambassador

Amazon
04.2020 - Current

Customer Service Representative

Alorica Inc. Official
04.2017 - 11.2018

Certified Nursing Assistant/Staffing Coordinator

Healthcare And Rehab Center Of Sanford
09.2002 - 08.2012

and certified nursing assiatant -

Turner Job Corps Center
Tammy Bowser