Tammy Boyd
Wilmington,DE
Summary
Accomplished Management Analyst with a proven track record at the Delaware Department of Labor, enhancing operational efficiency and resource utilization. Expert in business analysis and organizational development, with a knack for problem-solving and excellent communication. Achieved significant improvements in provider certification processes and labor law enforcement, demonstrating exceptional attention to detail and decision-making skills.
Overview
5
5
years of professional experience
Work History
Management Analyst III
Delaware Department of Labor
07.2023 - Current
- Studies pertinent background material such as legislation, administrative orders and regulations.
- Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
- Manage contracts, coordinate with the assigned DAG to renew or submit RFP
- High level of customer service in management and maintenance of the Provider Certification process.
Labor Law Enforcement Officer
Delaware Department of Labor
10.2022 - 07.2023
- Investigate and resolve complaints and enforce various state labor standards and civil right laws.
- Prepare case summaries, reports, and correspondence.
- Keeps abreast of changes in the law, new interpretations; attends training seminars or conferences.
- Advises employers, employees, attorneys and other interested parties of the applicability and interpretation of the various laws; provides information to the general public regarding labor standards and civil rights laws, regulations and filing procedures.
Administrative Specialist II
Department of Labor
02.2021 - 10.2022
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Handled incoming and outgoing mail.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Adminsitrative Assistant
Brookfield Properties
07.2019 - 02.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
Glasgow High School
05.2011
Skills
- Organizational Development
- Business Analysis
- Excellent Communication
- Attention to Detail
- Time Management
- Team building
- Decision-Making
- Written Communication
- Goal Setting
- Multitasking Abilities
- Time management abilities
- Problem-Solving
Timeline
Management Analyst III
Delaware Department of Labor
07.2023 - Current
Labor Law Enforcement Officer
Delaware Department of Labor
10.2022 - 07.2023
Administrative Specialist II
Department of Labor
02.2021 - 10.2022
Adminsitrative Assistant
Brookfield Properties
07.2019 - 02.2021
High School Diploma -
Glasgow High School
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