Summary
Overview
Work History
Education
Skills
City
Additional Information
State
Zip
Street
Timeline
DeliveryDriver

Tammy Boyer

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Delivery Driver

Uber Eats
08.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Customer Service Representative

Foundever
03.2024 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

MCI
11.2022 - 01.2024
  • Explain Mortgage / Escrow
  • Receive inbound Phone calls
  • Process payments
  • Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.

Property Manager

Public Storage
12.2019 - 10.2022
  • Rent storage units
  • Maintain property
  • Customer service
  • Take monthly payments
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Cashier

Walmart
11.2017 - 12.2019
  • Ring up customer products
  • Customer service
  • Stock
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Toys Sales Associate

Walmart
02.2007 - 02.2010
  • Stock
  • Customer service
  • Order products
  • Inventory
  • Mods

Education

High School Diploma -

Leonardtown High School
Leonardtown, MD
05.1991

Skills

  • Customer service
  • Word
  • Microsoft
  • Phones
  • Call center
  • Outlook
  • Teams
  • Valid Driver's License
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • GPS and route planning

City

Jacksonville

Additional Information

Been in customer service for over 25 years. Very Tech savvy. Quick learner.

State

FL

Zip

32244

Street

6055 Elmgrove Ave Lot 8

Timeline

Customer Service Representative

Foundever
03.2024 - 04.2024

Customer Service Representative

MCI
11.2022 - 01.2024

Delivery Driver

Uber Eats
08.2022 - Current

Property Manager

Public Storage
12.2019 - 10.2022

Cashier

Walmart
11.2017 - 12.2019

Toys Sales Associate

Walmart
02.2007 - 02.2010

High School Diploma -

Leonardtown High School
Tammy Boyer