Tammy Bozdech
Office Administrator
Waxahachie,TX
Summary
Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Creekside Church
Midlothian, TX
07.2021 - Current
- Interacted with guests by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Led training sessions, answered questions and assisted staff and elders with troubleshooting during software migrations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Assisted with coordination and hosting of events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Medical Office Assistant/Administrative Clerk/Insurance Specialist/Customer Service Representative
Springfield Clinic (Marshall Clinic)
Effingham, IL
10.2010 - 01.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Continued Education
Lakeland Community College
Mattoon, ILAssociate of Arts - Communication Studies
St Charles Community College
City Of Saint Peters, MO05.1998
Skills
- Financial Services Support
- Inbound Phone Call Handling
- Microsoft Office
- Microsoft Windows
- Microsoft Outlook
- Team Management
- Staff Training
- Office Management
- Medical Procedure Coding Software
- Team Supervision
- Microsoft Internet Explorer
- Google Drive
- Office Supplies and Inventory
- Office Reception
- Effective Written and Verbal Communication
- Personnel Engagement
- Call Transfers
- Proficiency in Microsoft Office
- Mozilla Firefox
- Time Management
- Inquiry Requests
- Office Workflow Support
- Deposit Collection
- Maintenance Coordination
- Social Perceptiveness
- Problem-Solving Techniques
- Speaking
- Coordination
- Instructing
- Persuasion
Hobbies
- Cruising
- Crocheting
- Card games
- Family time
Timeline
Office Administrator
Creekside Church
07.2021 - Current
Medical Office Assistant/Administrative Clerk/Insurance Specialist/Customer Service Representative
Springfield Clinic (Marshall Clinic)
10.2010 - 01.2020
No Degree - Continued Education
Lakeland Community College
Associate of Arts - Communication Studies
St Charles Community College
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