Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Tammy Brady

Panama City,FL

Summary

Instrumental Leader bringing 30+ years of experience achieving ambitious goals in challenging environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Agile Scrum Master

New Venture Research Corporation
12.2022 - Current
  • Developed metrics for tracking progress and measuring team performance against goals.
  • Managed risks proactively by anticipating potential issues and creating mitigation plans.
  • Enhanced team efficiency by implementing Agile methodologies, coaching team members in Agile practices, and promoting a culture of continuous improvement.
  • Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
  • Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
  • Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.
  • Managed various IT projects to meet deadlines and customer requirements.

Director of Lending Operations and Servicing

Sixup PBC, Inc.
07.2022 - 11.2022
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach.
  • Championed corporate social responsibility initiatives that enhanced the company's reputation in the community and industry at large.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Operations Manager

Vemo Education
04.2016 - 02.2022
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed budget effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Cultivated and strengthened lasting client relationships and enhanced customer satisfaction using dynamic communication skills, strong issue resolution, and addressing concerns promptly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts, resulting in increased productivity, reduced operational costs, and the resolution of complex business challenges.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Recruited, hired, trained, and managed personnel, working to establish key internal functions and outline scope of positions for organization.

Senior Manager/Deputy Center Head

General Dynamics Information Technology Inc
08.2013 - 04.2016
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Oversaw reporting functions to executive leadership.
  • Led teams focused on Customer Service and Escalated Problem Solving, surpassing established goals and delivering high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Senior Director

Sallie Mae
07.1993 - 12.2010
  • Managed $44.1M annual budget, multiple departments, and 400+ staff.
  • Oversaw processing of $2.5B annually in student loans
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom line.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization, and growth opportunities.
  • Managed senior-level personnel working in operations, client relations, and finance capacities.
  • Strategized and executed business plans for customer operations design, development, and maintenance.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Strategized and executed business plans for customer operations design, development and maintenance.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Journalism

Georgia Southwestern University
Americus, GA

Journalism

University of Georgia
Athens, GA

Court Reporting

College of Court Reporting Inc
Hobart, IN

Skills

  • Data Analysis and Reconciliation
  • Documentation and Reporting Expertise
  • Project Management
  • Stakeholder Collaboration
  • Time Management
  • Problem Solving
  • Financial Reporting
  • Work Planning and Prioritization
  • Critical Thinking
  • Customer Service
  • Strategic Planning
  • Process Analysis & Improvement

Certification

Certified SAFe ScrumMaster®, Scrum Alliance, Inc.

Software

Microsoft Office Suite

QuickBooks

Scrum/Agile

Windows/macOS

Adobe

Slack

Microsoft Teams/Zoom

Google Workspace

Salesforce

Dropbox

RingCentral/TalkDesk

Timeline

Agile Scrum Master

New Venture Research Corporation
12.2022 - Current

Director of Lending Operations and Servicing

Sixup PBC, Inc.
07.2022 - 11.2022

Operations Manager

Vemo Education
04.2016 - 02.2022

Senior Manager/Deputy Center Head

General Dynamics Information Technology Inc
08.2013 - 04.2016

Senior Director

Sallie Mae
07.1993 - 12.2010

Journalism

Georgia Southwestern University

Journalism

University of Georgia

Court Reporting

College of Court Reporting Inc

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Tammy Brady