Tammy Brady
Louisville,KY
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
28
28
years of professional experience
Work History
Medical Scheduler
U Of L Physicians
Louisville, Kentucky
10.2016 - 04.2023
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Verified insurance eligibility for each patient prior to their appointment date.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
Order Entry Processor
John Conti Coffee
Louisville, Kentucky
10.2015 - 10.2016
- Verified customer orders to ensure accuracy of product, quantity and pricing information.
- Processed order entry data into the computer system for shipment tracking purposes.
- Maintained accurate records of all orders received and shipped in a timely manner.
- Provided customers with updates on their orders as needed.
- Reviewed inventory levels to ensure that sufficient quantities were available for order fulfillment.
- Responded promptly to customer inquiries via phone or email concerning order status or changes in delivery schedules.
- Performed data entry functions accurately while meeting established deadlines.
- Developed strong relationships with vendors to ensure timely deliveries of materials.
Store Manager
The Avenue Hospital
Louisville, KY
06.1995 - 02.1998
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
Marion C Moore
Louisville, Kentucky05-1987
Skills
- Data Entry
- Electronic Recordkeeping
- Appointment Coordination
- Documentation Review
- Organizational Skills
- Administrative Support
- Clerical skills
- Teamwork and Collaboration
Timeline
Medical Scheduler
U Of L Physicians
10.2016 - 04.2023
Order Entry Processor
John Conti Coffee
10.2015 - 10.2016
Store Manager
The Avenue Hospital
06.1995 - 02.1998
High School Diploma -
Marion C Moore
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