Tammy Breier

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Resolved third-party billing, computer system and customer service issues.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Inventory, compounding / IV's and maintaining the clean room

Filling orders for nursing homes to be delivered by our drivers