Tammy Bridges
Mabank
Summary
Professional with strong organizational, technical, and analytical skills. Demonstrated ability to maintain high data accuracy through independent judgment and meticulous attention to detail.
Overview
27
27
years of professional experience
Work History
Provider Escalations Advocate (IRS III)
Centene Corp.
02.2024 - Current
- Assist providers with health claims information
- Extensive claim research
- Customer Service
- Resolve provider issue
- Problem solving
- Communication skills
- Teams
- Microsoft
- Excel
- Word
- PowerPoint
- Outlook
- Utilize multiple systems.
- Amysis
- Cenpas
- Omni
- Filenet
General Manager
Tammy’s Hide-Away
10.1999 - 03.2024
- Owner/Operator
- Developed high-performance team through targeted recruitment and training.
- Collaborated on change initiatives to align organizational goals with operational strategies.
- Evaluated team performance and recommended promotions to enhance talent within organization.
- Built policy and procedures.
- Trained new hires.
- Implemented loss prevention strategies to minimize theft.
- Prepared tax documents for CPA
Customer Service Representative
Fulton Bank
02.2023 - 02.2024
- Engaged in problem-solving to resolve customer issues and enhance satisfaction.
- Assisted customers with inquiries and concerns.
- Utilized multiple systems to streamline customer interactions and improve service delivery.
- Assisted members with banking needs, ensuring accurate and timely transactions.
- Resolve provider issues.
Assistant Manager/Server/Bartender
Fredonia Hotel
10.2019 - 06.2022
- Resolved customer complaints and issues to enhance satisfaction.
- Supervise front of house.
- Lead (key)
- Lead trainer
- Developed training schedule to ensure staff readiness.
- Facilitated onboarding orientation for new hires to streamline integration.
- Prepare new hire packets.
- Customer service
Education
Business Administration - Tourism and Hospitality
Columbia Southern University
Orange Beach, ALSkills
- Customer advocacy
- Issue escalation
- Regulatory compliance
- Investigative skills
- Document review
- Microsoft proficiency
- Problem solving
- Critical thinking
- Team collaboration
- Customer support
- Multitasking
- Detail orientation
Accomplishments
- Deans List
Timeline
Provider Escalations Advocate (IRS III)
Centene Corp.
02.2024 - Current
Customer Service Representative
Fulton Bank
02.2023 - 02.2024
Assistant Manager/Server/Bartender
Fredonia Hotel
10.2019 - 06.2022
General Manager
Tammy’s Hide-Away
10.1999 - 03.2024
Business Administration - Tourism and Hospitality
Columbia Southern University