Tammy Brown
Santa Rosa Beach,FL
Summary
To secure a position in apartment leasing and management where my experience and skills would allow me to make a valuable contribution to a growing organization. Well-grounded Property Manager bringing 30-year background negotiating and preparing legal documents relating to tenant occupancy, designing and implementing effective marketing initiatives and responding to tenant concerns. Certified in [Area of certification]. Hardworking team player possessing excellent problem analysis and resolution talents. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 30 years of Property Management experience paired with goal-oriented and performance-minded approach.
Overview
30
30
years of professional experience
Work History
Resident Owner Relation Manager
Sandestin Golf And Beach Resort
04.2023 - Current
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers
- Used SMS to maintain resident database of personal information, repairs and lease agreements
- Managed, scheduled and determined workload for 8-member property management team
- Communicated effectively with owners, residents, and on-site associates
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Delivered emergency 24-hour on-call service for tenants on building issues
- Responded to Common Area Maintenance (CAM) inquiries
- Conducted property move-ins, move-outs and walk-through inspections
Property Manager
Unified Residential
03.2022 - 03.2023
- Administered operations to handle needs of more than across 295 units
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Maintained sufficient number of units market-ready for lease
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Coordinated with legal counsel to resolve tenant disputes
- Developed and implemented marketing strategies to increase occupancy rates
- Administered operations to handle needs of more than 800 tenants across 400 units
- Kept properties in compliance with local, state and federal regulations
- Collected and maintained careful records of rental payments and payment dates
- Communicated effectively with owners, residents, and on-site associates
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Coordinated appointments to show marketed properties
- Completed annual rent calculations using housing database software
Property Manager
STL Apartments
01.2020 - 03.2022
- Oversee daily management of 240 apartment homes between 5 buildings in 3 communities
- Responsible for leasing and renewals while maintaining average occupancy rate of 95%+
- Successful in maintaining high level of customer service with renewal retention rate of over 65%
- Coordinates maintenance and 3rd party vendors to meet customer needs while maintaining assets
- Daily communication with ownership on performance and future planning for historic buildings.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Introduced prospective tenants to types of units available and performed tours of premises
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Collected and maintained careful records of rental payments and payment dates
- Conducted regular inspections of both interior and exterior of properties for damage
- Coordinated appointments to show marketed properties
- Maximized rental income while minimizing expenses through effective planning and control
- Completed annual rent calculations using housing database software
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Responded to Common Area Maintenance (CAM) inquiries
Property Manager
Maplewood Village Apartment | Maxson Properties
01.2009 - 01.2020
- Showing and leasing apartment homes to prospects
- Prepare all lease renewals for current residents
- Manage and direct all operations for 144-unit property
- Manage operating budget; implement cost controls to achieve financial goals and profitability
- Maintain strong customer relations through effective service and problem solving
- Reconcile accounts payable and receivable
- Complete monthly rent collection report and budget variance report
- Complete monthly market surveys and cold call reports
- Coordinate contractor's schedule and city inspections.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Communicated effectively with owners, residents, and on-site associates
- Delivered emergency 24-hour on-call service for tenants on building issues
- Responded to Common Area Maintenance (CAM) inquiries
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
Customer Service Representative
Tharp Agency | Farmers Insurance
01.2008 - 01.2010
- Service all incoming calls and resolve customer inquiries
- Identify and recommend cross sell opportunities for policy holders
- Reconcile accounts payable and receivable
- Review, change, and modify policy coverages to client expectations
- Outbound calls to existing customers to identify questions or coverage gaps to better serve clients insurance needs.
- Answered constant flow of customer calls with minimal wait time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed customer service policies and procedures to meet and exceed industry service standards
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Property Manager
Pebble Point Apartments | Wolff Properties
01.2001 - 01.2008
- Showing and leasing apartment homes to prospects
- Prepare all lease renewals for current residents
- Manage and direct all operations for 112-unit property
- Recruit, interview, and hire maintenance employees
- Provide training in policies and procedures
- Conduct personnel performance evaluations
- Manage operating budget; implement cost controls to achieve financial goals and profitability
- Maintain strong customer relations through effective service and problem solving
- Reconcile accounts payable and receivable
- Complete monthly rent collection report and budget variance report
- Complete monthly market surveys and cold call reports
- Coordinate contractor's schedule and city inspections.
- Generated professional networks by engaging in professional, industry and government organizations.
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Maintained sufficient number of units market-ready for lease
Property Manager
General Grant Apartments
01.1994 - 01.2001
- Creative Management
- Showing and leasing apartment homes to prospects
- Prepare all lease renewals for current residents
- Manage and direct all operations for 553-unit property
- Recruit, interview, and hire staff
- Provide training in policies and procedures
- Conduct personnel performance evaluations
- Manage operating budget; implement cost controls to achieve financial goals and profitability
- Maintain strong customer relations through effective service and problem solving
- Reconcile accountspayable and receivable
- Complete monthly rent collection report and budget variance report
- Completemonthly market surveys and cold call reports
- Coordinate contractor's schedule and city inspections.
- Completed final move-out walk-throughs with tenants to identify required repairs
- Introduced prospective tenants to types of units available and performed tours of premises
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Conducted regular inspections of both interior and exterior of properties for damage
- Responded to Common Area Maintenance (CAM) inquiries
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Completed annual rent calculations using housing database software
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Planned special events such as lotteries, dedications and project tours
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records
- Collected and maintained careful records of rental payments and payment dates
- Developed and implemented marketing strategies to increase occupancy rates
Education
Some College (No Degree) - Business Studies
St. Louis Community College, Saint Louis Apartment
St. Louis, MOSkills
- Experienced with
- Microsoft Office, Skyline, MRI, Propertyware, Aptly and Rent Manager
- 25 years of experience in customer service, sales, and management
- Experienced in staff selection, training, and development
- Strong background in budget management, inventory control, and ordering
- Proficient in meeting strict deadlines and excel within fast paced, high pressure environments
- Strong organizational, time management, and problem-solving abilities
- Skilled in coordinating and prioritizing multiple tasks and projects
- Program Improvements
- Insurance Coordination
- Yardi Software
- Greet Guests
- Complaint Handling
- Tenant Screening
- Inspect Buildings
- Rent Pricing Optimization
- Social Media Engagement
- Resident Satisfaction
- Collect Payments
- Monthly Fee and Payment Collection
- Oversee Maintenance
- Resident Support
- Construction Project Oversight
- Accounts Payable and Accounts Receivable
- Property Tours
- Operating Cost Tracking
- Common Area Maintenance
- Coordinate Documents
- Computerized Time Management Systems
- Property Showing
- Marketing Initiatives
- Microsoft Office
- Security Deposit Refunds
- Safe Work Practices
- Emergency Response
- Manage Rentals
- Vendor Contracts
- Staff Coordination
- Rent Collection
- Market Research Data Entry
- Rental Pricing Strategies
- Home Inspections
- Sale and Rental Recordkeeping
- Lease Filing
- Property Management Software Understanding
- Serve Customers
- Tenant Eligibility Determination
- Rule Enforcement
- Recreational Activities
- Complex Problem-Solving
- Background Check Investigations
- Tenant Relations
- Internet Advertising
- Vendor Coordination
- Resident relations
- Account relationship management
- Managing client relations
- New relationship acquisition
- Strong client relations skills
Timeline
Resident Owner Relation Manager
Sandestin Golf And Beach Resort
04.2023 - Current
Property Manager
Unified Residential
03.2022 - 03.2023
Property Manager
STL Apartments
01.2020 - 03.2022
Property Manager
Maplewood Village Apartment | Maxson Properties
01.2009 - 01.2020
Customer Service Representative
Tharp Agency | Farmers Insurance
01.2008 - 01.2010
Property Manager
Pebble Point Apartments | Wolff Properties
01.2001 - 01.2008
Property Manager
General Grant Apartments
01.1994 - 01.2001
Some College (No Degree) - Business Studies
St. Louis Community College, Saint Louis Apartment
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