Tammy Brown
Kenosha,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Dietary Manager
Kenosha Unified School District
08.1998 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food supplies for department according to budget limitations.
- Monitored production to check safety, standardized production and appropriate portioning.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Customer Service Cashier
Kwik Trip
08.2017 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Zion Benton High School
Zion, IL06.1987
Skills
- Customer Service
- Account Management
- Customer Inquiries
- Refund Handling
- Product Knowledge
- Cash Management
- POS System Operation
- Financial Shortage Analysis
- Teamwork and collaboration
- Strong numeracy
- Adaptability and flexibility
- Conflict resolution
- Excellent communication
- Reliability and punctuality
- Positive attitude
- Attention to detail
- Cross-selling abilities
- Professional demeanor
- Telephone etiquette
- Organizational skills
- Time management
- Problem-solving abilities
- Inventory management
- Patience and composure
- Inventory Stocking
- Policies and Procedures
- Adaptable and Flexible
- Training and Mentoring
- Honest and Dependable
- Staff Supervision
- Team Leadership
Timeline
Customer Service Cashier
Kwik Trip
08.2017 - Current
Dietary Manager
Kenosha Unified School District
08.1998 - Current
High School Diploma -
Zion Benton High School
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