Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Brown

Tammy Brown

Dallas,TX

Summary

Diligent Desired Position with proven track record in delivering exceptional customer service and overseeing daily banking operations. Successfully managed high-volume transactions and resolved customer inquiries efficiently. Demonstrated proficiency in cash handling and team leadership.

Overview

17
17
years of professional experience

Work History

Sr Bank Teller

Bank Of America, Home Loans
09.1999 - 03.2007
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
  • Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
  • Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
  • Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
  • Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
  • Assisted customers with loan applications and document preparation, facilitating a streamlined approval process for borrowers.
  • Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
  • Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
  • Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
  • Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
  • Collaborated with team members to continually improve processes and enhance overall branch performance.

Sales Representative

Western Commerce Bank
03.1990 - 10.1996
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Education

General Courses - Journalist

New Mexico Junior Vollege
Hobbs, NM
05.1992

High School Graduates - General

Hobbs High School
Hobbs, NM
05.1978

Skills

Customer service skills and strong sales understanding


Timeline

Sr Bank Teller

Bank Of America, Home Loans
09.1999 - 03.2007

Sales Representative

Western Commerce Bank
03.1990 - 10.1996

General Courses - Journalist

New Mexico Junior Vollege

High School Graduates - General

Hobbs High School

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Tammy Brown