Tammy Brunner

• Provided optimized support in both front vand back office..
• Prepared treatment rooms, interviewed patients to obtain medical history, performed laboratory tests, measured vital signs, checked weight, drew blood, and registered chief complaints.
• Supported effective patient outcomes by preparing patients for examination and treatment.
• Prepared treatment rooms, interviewed patients to obtain medical history, performed laboratory tests, measured vital signs, checked weight, drew blood, and registered chief complaints.
• Effective in providing patient instructions in alignment with physician's order.
• Ensured strict attention to detail, accuracy, and completion during the authorization of drug refills and while providing prescription information to pharmacies.
• Supported and reinforced the physicians during the examination and treatment of patients.
• Managed additional functions, which included injections, wound care, urine cultures, first aid, vision screening, hearing test, drug screening, lab testing, sterile procedures, and equipment maintenance.

Appointment scheduling, patient registration, patient check in and insurance verification.

Obtained and properly recorded vital signs, medical histories and medications paying strict attention to details and providing Information to the provider.

Prepared patient for examination and use of cold laser therapy as directed by provider.

• I worked as part of a dynamic team in delivering safe and effective service for the mass delivery of Covid-19 vaccines.I was responsible for configuration of the vaccination station, confirm the identity of the client, check that they are happy to proceed with the vaccination, address any additional questions, administer the vaccine via the intra muscular route to individual and monitor for reaction.
• Proper disposal of clinical waste and change of PPE as per national guidelines., adherence to infection control practices between individuals Under the direction and supervision of a registered healthcare professional.

• Escort patients (25+ daily) to exam rooms upon arrival, applying time management skills to adhere to daily schedule.
• Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
• Successfully administer injectable medications.
• Gather equipment for and assist physician in performing tests, flu swabs, and blood draws.
• Assisted in minor procedures.
• Performed venipuncture.
• Measured accurate vital signs.
• Performed numerous administrative duties.
• Recorded patient history.
• Updated care plans.
• Assisted with charting.
• Cleaned patient rooms.

• Went above-and-beyond to deliver exceptional customer service and serve all customers in alignment with operational and service quality expectations.
• Achieved customer service excellence and met customer expectations through various operational support functions.
• Executed and verified all scheduling, reservations, guest registrations, payment processing, and record management.
• Worked effectively to promote a harmonious, friendly, and respectful work environment conducive to high-level productivity.

• Exhibited strong attention to detail and accuracy while supporting daily operations.
• Handled a wide range of operational support and administrative functions, including scheduling, reservations, payment processing, room assignments, and record management.
• Took the role of Team Leader and assisted the General Manager in organizing and streamlining the training process.
• Recognized by management and coworkers as a source of knowledge and guidance as well as a dedicated team player with a high level of energy, accuracy, and thoroughness.

• Represented the hospital's vision, mission, and goals and ensured high-level patient satisfaction.
• Provided operational and client support by greeting clients, identifying the purpose of each visit, and escorting patients to the correct destination.
• Managed and maintained confidentiality regarding patients and their families per professional and departmental standards.
• Increased profitability by taking initiatives to create and implement a system that reduced the number of missed appointments.
• Maintained a highly efficient and effective office by assisting clients by providing necessary instructions, information, and invoices; dispensing prescription items per the veterinarian's instructions and scheduling all future appointments.
• Executed fee collections for client transactions while responding to client questions/concerns and treating them with the highest level of respect.
• Managed a wide range of functions, including client scheduling, problem-solving, and documenting medical records.

• As a friendly, compassionate, and organized medical receptionist managed a wide range of day-to-day administrative functions.
• Managed all payment collections, scheduling, client checking, medical records documentation, and client support.
• Took the initiative to mobilize a team to turn around a veterinary office that was experiencing decreased revenue.
• Initiated calls to pet owners with pets that were past due on vaccinations and wellness exams; within one-year, increased revenue by increasing medical and wellness visits.
• Earned promotion to the role of Office Manager for taking on and overcoming tough challenges that ultimately drove productivity, efficiency, and profitability.
• Embraced additional work as back office and front office support after the resignation of the only.