Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tammy Bruton

El Paso,TX

Summary

Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications, and participating in professional societies.

Overview

9
9
years of professional experience

Work History

Graphic Designer

Graphical Visions
Sherman, TX
01.2016 - Current
  • Assisted in selecting colors, images, text style and layout for each project.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Contributed ideas to brainstorming sessions regarding new products or features.
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Produced promotional displays, packaging and marketing collateral for retail environments.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually appealing designs.
  • Developed wireframes and prototypes for website design projects, focusing on user experience.
  • Executed photo editing and manipulation tasks to enhance visual content.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
  • Designed compelling graphics and visual materials for marketing campaigns across various platforms.
  • Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Worked with customers to present mockups and collect information for adjustments.
  • Created print materials, such as brochures, flyers, and business cards, from concept to completion.
  • Maintained a digital asset library, organizing graphics, photos, and artwork for easy access.
  • Presented design concepts to stakeholders, articulating design choices and revisions as needed.
  • Selected colors and themes while adding functionality to create new designs.
  • Oversaw the production process, including selecting paper, inks, and finishes for print materials.
  • Generated digital image files for use in digital and traditional printing.
  • Coordinated with external vendors to ensure quality production of design materials.
  • Edited photographs for use in digital media platforms including web banners and social media posts.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.

Customer Service Representative Team Lead

Pizza Hut
Sherman, TX
02.2022 - 02.2024
  • Performed quality assurance audits of calls handled by representatives.
  • Analyzed customer feedback surveys to identify areas for improvement within the team.
  • Maintained up-to-date knowledge about products and services offered by the company.
  • Encouraged open communication between team members about best practices for handling difficult customers.
  • Identified opportunities for process improvements within the department.
  • Analyzed customer feedback data to identify trends and develop strategies for improvement.
  • Developed comprehensive reports detailing trends in customer inquiries or complaints.
  • Implemented coaching techniques to help employees reach their full potential.
  • Acted as liaison between management, customers and other stakeholders when needed.
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
  • Resolved escalated customer complaints in a timely manner.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Computed balances, totals or commissions to support accounting team.

Education

Certificate - Industrial Electronics Technology

Industrial Electronics Technology
Sumter, SC
05-1997

Some College (No Degree) - Electrical, Electronics Engineering Technologies

Champlain Valley Educational Services (CEWW BOCES)
Plattsburgh, NY

Skills

  • Visual design
  • Production Layouts
  • Avid Pro Tools
  • CSS
  • 2D and 3D modeling
  • Logo creation
  • Complex Problem-Solving
  • Project management abilities
  • Advertising familiarity
  • Image manipulation
  • Adobe After Effects
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Microsoft Office expertise

Affiliations

  • Volunteer service at local animal shelter
  • Volunteer service as a dog walker
  • Research various graphic designs to continue self-development

Timeline

Customer Service Representative Team Lead

Pizza Hut
02.2022 - 02.2024

Graphic Designer

Graphical Visions
01.2016 - Current

Certificate - Industrial Electronics Technology

Industrial Electronics Technology

Some College (No Degree) - Electrical, Electronics Engineering Technologies

Champlain Valley Educational Services (CEWW BOCES)

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Tammy Bruton