Tammy Bryant
Charlotte,NC
Summary
15+ years of Administrative secretarial experience, along with management, and operational experience. Familiar with reporting directly to high level management, and supporting supervisors. Experienced in managing office responsibilities individually or with minimal supervision. Performed multi-task functions with the ability to prioritize using effective time management skills and meeting deadlines. Adapted well to high pressure situations and overcame adversity. Tactful, and flexible with strong organizational skills. Experienced with managing an office, retail store, and supervising To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
VALUE CITY FURNITURE / AMERICAN SIGNATURE
09.2022 - 07.2024
- Assist customers with account payments, and other issues in store
- Answering phone calls, and resolving issues with orders over phone
- Contacting customers pertaining to pick-up items that are available
- Assisting sales team with orders placed for delivery or picked-up
- Creating exchange, and service orders as needed
- Processing cash, and debit or credit card payments
- Completing end of day reports check list of all transactions processed for the day
Store Sales Representative
BADCOCK & MORE FURNITURE
06.2017 - 09.2022
- Greet, and assist existing and new customers with their purchases
- Process store credit applications
- Making sure the customer's information have met the requirements for store credit
- Check for product availability at the Badcock distribution center
- Assist customer with making decisions on furniture warranties, and additional insurance
- Setting up delivery schedule, and following up with the customer once merchandise has been received
- Take payments over phone via credit or debit process
- Update customer's file as requested by customer
Assistant Manager
MECKLENBURG COUNTY ABC BOARD
10.2009 - 09.2016
- Assisted and manage day to day store operation
- Directed and delegated daily duties for store clerks
- Followed all North Carolina ABC law, rules and regulations
- Made sure customer are being help as needed with their purchase
- Processed sales for retail /mix beverage customers
- Evaluated customers for possible impairment and ensure that customers are 21 and older
- Counted cash in safe, and cash drawer at beginning and end of shift to ensure accuracy
- Printed daily reports and input data onto computer spreadsheet for end of day balance inquiry
- Made sure all paperwork is completed, emailed to accounting and filed
- Make sure store is secured and properly locked when leaving store
Office Clerical
Bank of America / Venturi Staffing contracting
12.2008 - 02.2009
- On call to work various administrative clerical office assistant positions
- Provided administrative clerical office support, and data entry for integrated applications
- Typed and duplicates letters, forms and reports using Windows 2007, Microsoft word, Excel
- Front desk receptionist meeting and greeting people when entering
Administrative Clerical
Bank of America / Adecco Staffing contracting
01.2006 - 11.2008
- On call to work various administrative clerical office assistant positions
- Provided administrative clerical office support
- Typed and duplicates letters, forms and reports using Windows 2007, Microsoft word, Excel
- Front desk receptionist meeting and greeting people when entering office
- Data Entry using excel or integrated applications
Purchasing Specialist
Bank of America, Finance Operations Purchasing Dept. / Adecco Staffing contracting
05.2006 - 10.2007
- Maintained and updated accounts to ensure accurate record-keeping.
- Provided input as required in planning, policies procedures for the purchasing
- Ensured that all forms, records and correspondence were completed accurate and submitted on a timely basis
- Followed standard purchasing procedures and ensured compliance
- Submitted and reconciled orders on iOrder and Ariba/eRequest system for specific non-catalog products
- Coordinated order-entry with Fixed Assets
- Communicated on a daily basis with clients and purchasing managers on the phone and email
Administrative Assist
Cystic Fibrosis Foundation Contributions / Adecco Staffing Contracting
01.2006 - 04.2006
- Managed daily operation of office, answered office multi-line phone calls
- Processed all donations and contributions and prepared daily deposits for the bank
- Served as liaison with internal and external personnel
- Maintained confidentiality and integrity of all information
- Ordered supplies, composed and created correspondence and reports
- Verified reports for accuracy and completeness
- Performed advanced word processing and spreadsheet creation and maintenance
Secretary III
Carolina Healthcare Systems
02.2001 - 12.2005
- Provided operational support for the Director of the Plant Operations & Maintenance Dept.
- Ordered and managed all office supplies
- Coordinated schedules, planned for meetings, and arranged travel itinerary
- Typed and maintained confidential document, personnel records with discretion
- Processed a variety of forms often requiring interpretation of rules and regulations
- Processed annual merit increases into computer system
- Keyed maintenance work order request and processed journal entries on to computer spreadsheet
- Organized fit training requested for maintenance dept
- Staff
- Designed and prepared, monthly reports, computed and arranged variable and statistical data
Education
Diploma Data Entry / Certification -
CPI Computer Processing Institute
Paramus, NJModern Office Clerical / Certification -
Worldwide Education Services
Paterson, NJDiploma -
Eastside High School
Paterson, NJSkills
- Microsoft office, Excel, Outlook, PowerPoint, and Access
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
VALUE CITY FURNITURE / AMERICAN SIGNATURE
09.2022 - 07.2024
Store Sales Representative
BADCOCK & MORE FURNITURE
06.2017 - 09.2022
Assistant Manager
MECKLENBURG COUNTY ABC BOARD
10.2009 - 09.2016
Office Clerical
Bank of America / Venturi Staffing contracting
12.2008 - 02.2009
Purchasing Specialist
Bank of America, Finance Operations Purchasing Dept. / Adecco Staffing contracting
05.2006 - 10.2007
Administrative Clerical
Bank of America / Adecco Staffing contracting
01.2006 - 11.2008
Administrative Assist
Cystic Fibrosis Foundation Contributions / Adecco Staffing Contracting
01.2006 - 04.2006
Secretary III
Carolina Healthcare Systems
02.2001 - 12.2005
Diploma Data Entry / Certification -
CPI Computer Processing Institute
Modern Office Clerical / Certification -
Worldwide Education Services
Diploma -
Eastside High School
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