Tammy Bryant
Oliver Springs,TN
Summary
Compassionate Treatment Coordinator with a proven track record in managing patient treatment plans and collaborating with multidisciplinary healthcare teams. Expertise in communication, patient advocacy, and administrative functions contributes to the delivery of exceptional care. Recognized for building strong relationships with patients, ensuring satisfaction and maintaining high standards of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Novus Orthodontics
Spartanburg, SC
04.2023 - Current
- As a treatment coordinator, my daily duties are to sit chair-side with the Dr
- At the consultations and enter treatment into cloud 9 accordingly
- Schedule appointments when needed for patients during treatment, with our office or specialist
- Take payments, and check insurance
- Go over the financial plan with the patient and or parent
- Run reports, and input in Excel
- When I am not busy as a treatment coordinator at Novus I am also responsible for the marketing aspect of the company as well
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Assisted in financial consultations with patients, discussing payment options and creating customized plans
Administrative Assistant/Office Manager
Dr. William Proffitt
Maryville, TN
07.2022 - 03.2023
- Directed incoming and outgoing phone calls
- Administrative support for Doctor
- Proficient in Microsoft Office
- Maintained all files, schedules, etc
- Composed correspondence
- Scheduled appointments
- Managed incoming and outgoing mail
- Produced Day to day/AR reports
- Maintained databases
- Ordered office supplies
- Completed clerical tasks including faxing, scheduling, and All insurance aspects of the practice
- Verify Insurance
- Posting Insurance
- Appeal denials
- AR
- Posting payments to accounts, sending invoices
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Reduced average days sales outstanding (DSO) from 30 days to 90 days through proactive follow-up on overdue invoices
- Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery
Lead Assistant
Susan Blankenship DDS
Palm Harbor, FL
12.2011 - 03.2022
- My job title lead assistant at Dr.Blankenship (pediatric) office was but not limited to Chair side 4 handed dentistry, hygiene, ordering supplies, helping at the front desk
- Working with all product reps
- Day to day duties of an EFDA
- Training new hires
- Team work is very important for an office to function properly and for the patiences best experience, therefore I am cross trained and help out where and when needed
- Team work make the dream work
- I am also ok with working alone
- I am very adaptable!
- I like to make an office a nice environment
- Dr
- Blankenship would be happy to give a high recommendation
- Use masks, gloves and safety glasses to protect themselves and their patients from infectious diseases
- Examine teeth, gums, and related tissues, using dental instruments, x- rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
- Formulate plan of treatment for patient's teeth and mouth tissue
- Presenting treatment plans to parents
- Advise or instruct patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
- Write prescriptions for antibiotics or other medications
- Apply fluoride or sealants to teeth
- Plan, organize, or maintain dental health programs
- Produce or evaluate dental health educational materials
- I would wear whatever hat was needed from day to day!
Education
High School Diploma -
Hudson High School
06-1992
Skills
- Insurance verification
- Recordkeeping
- HIPAA compliance
- Office administration
- Accurate filing proficiency
- Expertise of payment plans
- Appointment scheduling
- Financial counseling
- Treatment Planning
- Organizational standards
- HIPAA protocol adherence
- Healthcare documentation
- Patient safety
- Scheduling
- Organizational skills
- Patient outreach and Follow-up
- Patient assessment
- Customer service
- Clinical practice operations
- Attention to detail
- Patient care
- Follow-up care
- Patient relations
- New hire training
- Patient flow management
- Proficient in Dental software, DOX, Cloud9, Eagle soft, Dentrix
Certification
- EFDA
- CPR
Timeline
Treatment Coordinator
Novus Orthodontics
04.2023 - Current
Administrative Assistant/Office Manager
Dr. William Proffitt
07.2022 - 03.2023
Lead Assistant
Susan Blankenship DDS
12.2011 - 03.2022
- EFDA
- CPR
High School Diploma -
Hudson High School
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