Tammy Brzozowski

• Protected materials for transport by correctly packaging products in boxes and crates.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Monitored outgoing packages for proper labels and accurate address information.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Conducted in-depth inspections of both incoming and outgoing shipments to monitor damage and theft.
• Complied with safety, health and environmental regulations as prescribed by law.
• Strapped carts and gaylords to secure in the trucks for transportation.

• Engaged with customers to effectively build rapport and lasting relationships.
• Developed, marketed and sold full range of products and support services.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Supported efficient and timely replenishment of sales floor merchandise.
• Maintained clean sales floor and straightened and faced merchandise.
• Informed customers of current store promotions to encourage additional sales purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Directed team in maintenance of department stock levels and visually appealing look.
• Trained stock team in merchandising, storage management and customer service.
• Managed shipment receiving, processing and storage under tight timelines.
• Logged daily production, shrink and inventory levels in computer system.
• Inspected merchandise for quality, variety and safety against specifications.
• Oversaw workers preparing new merchandise for sales floor with store-specific standards.
• Supervised stock crew associates in daily replenishment, storage management and merchandising.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Stocked shelves to match floorset images and instructions.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Handled customer complaint and resolved issues.

• Monitored sales team performance and provided constructive feedback.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Opened inventory boxes and restocked shelves.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Broke down boxes and disposed of trash.
• Monitored security areas during busy periods.
• Received and counted money.
• Processed cash, credit, debit and check payments.
• Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
• Accepted and processed customer returns.
• Counted out cash drawers and balanced totals.

• Distributed mail on foot to residences and businesses.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Summarized depositions.

Assisted paralegals and attorneys with special projects.

Researched articles for pertinent information to assist paralegals.