Tammy Bunnell
Perrysburg,OH
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Mobile Medical Assistant
360care
Sewickley, PA
08.2017 - 06.2021
- Assisted physicians in patient care, including preparing exam rooms, restocking supplies, and educating patients.
- Managed medical supplies inventory for daily operations at the mobile clinic.
- Scheduled and managed patient appointments efficiently.
- Maintained compliance with HIPAA regulations through the maintenance of confidential patient information.
- Attended continuing education sessions related to mobile medical assistant topics.
- Proficient patient communication for addressing health care needs and concerns.
- Coordinated communication for healthcare providers across various departments and locations.
- Completed clerical tasks which included filing paperwork and inputting data into electronic systems.
- Maintained accurate medical records of all patient visits and treatments.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Scheduler/Inventory Control
Integrated Orthopedics
Indianapolis, IN
02.2007 - 07.2016
- Monitored shared email in-boxes and ensured inquiries were addressed
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Maintained an organized logging system for tracking equipment
- Evaluated and reported the current equipment inventory to appropriate sources
- Trained patients on how to properly operate their medical equipment
- Troubleshot malfunctioning equipment with patients and facilities
- Cleaned and disinfected equipment according to facility policy
- Safely disposed of used and contaminated supplies
- Identified inefficiencies and made recommendations for process improvements with inventory control.
Assistant Manager
Tijuana Flats
Fishers, IN
10.2006 - 09.2009
- Directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Front Office Supervisor/Surgical Coordinator
Midwest Ear Institute
Indianapolis, IN
09.1999 - 08.2006
- Successfully coordinated schedules for seven providers, scheduled time off for all employees and doctors, managed all front and back office employees, hiring, firing and training of all employees
- Inventory control, ordering of all equipment and office materials
- Scheduled all surgical procedures and testing, both in and out patient
- Insurance verification and pre-certification
- Triaged patient calls and returned the doctors response to the patient, authorized medication refills
- Completion of FMLA, disability paperwork and maintained accurate chart documentation
- Successfully implemented electronic medical records (EMR) for the practice
- I also assisted the audiology department with cleaning, checking and distribution of hearing aids
- Changed tubing, batteries, wax springs and battery doors
- Traveled between multiple offices performing all front and back office tasks.
Front Office Receptionist/Surgical Coordinator
Eye Surgical Associates
Bloomington, IL
03.1998 - 09.1999
- Maintained the front desk and reception area in a neat and organized fashion
- Answered appointment calls
- Confirmed patient information, collected copays
- Acted as a liaison between physician and patient
- Communicated with patients by phone and via written correspondence
- Reviewed treatment sheets for completeness and accuracy
- Recorded and filed patient data and medical records
- Wrote clear and detailed clinical phone messages for physicians
- Directed patient flow during practice hours, minimizing patient wait time
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Scheduled surgeries and procedures
- Coordinated schedules for five physicians.
Education
General -
Lincoln Jr. College
Normal, ILSkills
- Back office Assistant
- Fast-paced environment handling confidential paperwork
- Administering medication
- Providing quality patient care
- Charting expertise
- Electronic Medical Record (EMR) software
- Understands medical procedures
- Patient-focused care
- Problem resolution ability
- Extensive medical terminology knowledge
- Team player with positive attitude
- Strong work ethic
- Patient Scheduling
- HIPAA Compliance
- Procedure Assistance
- Direct Patient Care
References
References available upon request.
Timeline
Mobile Medical Assistant
360care
08.2017 - 06.2021
Scheduler/Inventory Control
Integrated Orthopedics
02.2007 - 07.2016
Assistant Manager
Tijuana Flats
10.2006 - 09.2009
Front Office Supervisor/Surgical Coordinator
Midwest Ear Institute
09.1999 - 08.2006
Front Office Receptionist/Surgical Coordinator
Eye Surgical Associates
03.1998 - 09.1999
General -
Lincoln Jr. College
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