Tammy Burns

• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
• Stocked bar with beer, wine, liquor and related supplies.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
• Engaged in small talk with patrons to build rapport and earn repeat business.
• Reduced inventory losses by creating new drink menu items to move older products.
• Designed and implemented new cocktails to drive customer interest and sales numbers.
• Supported servers by preparing specialty drinks for patrons in all areas of establishment.

• Engaged in suggestive selling and other sales techniques.
• Set up advertising signs and displays on shelves, counters and tables.
• Assisted wait staff with timely food delivery and guest requests.
• Monitored social media and online sources for industry trends.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Did Ordering of Bar inventory.
• Lottery

Provided friendly and attentive service.

Inventoried and restocked items throughout day.

• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Proactively prepared for large parties and reservations, anticipating planning and staffing need.
• Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
• Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
• Resolved guest complaints quickly and efficiently.
• Received frequent customer compliments for going above and beyond normal duties.
• Assertively upsold alcoholic beverages, appetizers and desserts.
• Assisted co-workers whenever possible.
• Effectively listened to, understood and clarified guest concerns and issues.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Assisted with guest inquiries, take-out orders and restaurant cleanliness.
• Operated all kitchen equipment adeptly.

• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Effectively listened to, understood and clarified guest concerns and issues.
• Served beverages, breads and butter and replenished items as necessary.
• Provided friendly and attentive service.
• Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
• Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
• Bussed and reset tables and kept dining room and work areas clean.
• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
• Consistently provided professional, friendly and engaging service.
• Inventoried and restocked items throughout day.
• Resolved guest complaints quickly and efficiently.
• Assertively upsold alcoholic beverages, appetizers and desserts.