Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Bussey

Middleburg,FL

Summary

Dynamic Office Manager with a proven track record at Seahorse Enterprises, LLC, enhancing operational efficiency through automation and superior conflict resolution. Skilled in billing and vendor engagement, I excel at fostering client relationships and driving team productivity, consistently exceeding service standards and improving customer satisfaction.

Overview

24
24
years of professional experience

Work History

Office Manager

Seahorse Enterprises, LLC
05.2011 - 01.2025
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for 7 employees.

Customer Service Representative

Tops Friendly Markets
09.2006 - 05.2010
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Brigade Quartermasters

Customer Service Representative
01.2001 - 09.2005
  • Updated logs, coordinated documents and wrote detailed reports.
  • Selected, recommended and located merchandise based on customer needs
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Arts -

Kennesaw State University
Kennesaw, GA

High School Diploma -

West Nassau High School
Callahan
06.1986

Skills

  • Billing
  • Bookkeeping
  • Vendor engagement
  • Customer relations
  • Organizational skills
  • Scheduling and calendar management
  • Customer service

Timeline

Office Manager

Seahorse Enterprises, LLC
05.2011 - 01.2025

Customer Service Representative

Tops Friendly Markets
09.2006 - 05.2010

Brigade Quartermasters

Customer Service Representative
01.2001 - 09.2005

Associate of Arts -

Kennesaw State University

High School Diploma -

West Nassau High School

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