Tammy Byrd
Cumming,GA
Summary
Dynamic leader with expertise in small business operations and strategic marketing at Discovery Point Child Development Center.
Professional with deep expertise in business management, operational efficiency, and strategic planning. Proven ability to drive growth, improve processes, and deliver exceptional results. Strong focus on team collaboration and adaptability to changing needs. Skilled in financial oversight, marketing, and customer relationship management. Known for reliability, leadership, and results-oriented mindset.
Overview
25
25
years of professional experience
Work History
Business Owner/Operator
Discovery Point Child Development Center
11.2007 - 09.2025
- Oversaw daily operations, ensuring compliance with state regulations and quality standards.
- Developed and implemented curriculum enhancements for 11 classrooms to improve child engagement and learning outcomes.
- Managed a staff of 21-26 including recruitment, training, and performance evaluations to build a skilled team.
- Established partnership programs with local organizations to promote community involvement and resources.
- Streamlined administrative processes using childcare management software for efficiency in enrollment and billing.
- Conducted regular facility inspections to maintain safety standards and optimize learning environments. My facility was 10,000 square foot.
- Led marketing initiatives to increase enrollment through targeted outreach and community events.
- Fostered relationships with parents through transparent communication, addressing concerns promptly and effectively.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
Office Manager
Paramount Auto Group
05.2000 - 04.2004
- Oversaw financial operations, ensuring compliance with dealership accounting standards and regulatory requirements.
- Processed billing statements and invoices for customer transactions efficiently.
- Maintained accurate records of sales and financial data using dealership management software.
- Coordinated with finance team to resolve discrepancies in payments and documentation.
- Assisted in training new administrative staff on billing procedures and systems.
- Streamlined invoicing processes, reducing errors and improving turnaround time.
- Managed communication between departments to ensure timely payment processing.
- Led initiatives to enhance document organization, increasing accessibility for audits.
- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Managed title transfers and registrations accurately to minimize processing errors.
- Reviewed documentation for completeness, verifying ownership and lien information.
- Coordinated with financial institutions to resolve discrepancies in title documentation.
- Trained new staff on title processing procedures and regulatory requirements.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Reconcile payroll discrepancies by investigating and resolving issues promptly.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
Education
High School Diploma -
China Spring High School
China Spring, TX05.1998
Skills
- Small business operations
- Sales tactics
- Financial reporting
- Personnel management
- Inventory control
- Business process optimization
- Marketing expertise
- Strategic marketing
- Human resources
- Contract management
- Operations management
- Sales strategy
- Marketing campaign development
- Customer relations
Timeline
Business Owner/Operator
Discovery Point Child Development Center
11.2007 - 09.2025
Office Manager
Paramount Auto Group
05.2000 - 04.2004
High School Diploma -
China Spring High School