Tammy Campbell
Houston,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
8
8
years of professional experience
Work History
Manager
CDL Future Trucking Academy
Crosby, TX
02.2022 - Current
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Lead
Vroom Automotive
Houston, TX
06.2017 - 10.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Ensured compliance with company policies and procedures throughout the team.
- Created detailed reports on team activities as requested by management.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Documented production levels and materials used to keep management informed.
Receptionist Administrator
Office Team Staffing
Houston, TX
01.2016 - 04.2017
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Managed the distribution of incoming mail, faxes, and packages.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Education
Associate of Arts -
Contra Costa College
San Pablo, CA06-2005
Skills
- Operations Management
- Financial Management
- Business Development
- Performance Management
- Staff Training and Development
Timeline
Manager
CDL Future Trucking Academy
02.2022 - Current
Team Lead
Vroom Automotive
06.2017 - 10.2021
Receptionist Administrator
Office Team Staffing
01.2016 - 04.2017
Associate of Arts -
Contra Costa College
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