Tammy Cano
Summary
Proven track record in enhancing patient satisfaction and operational efficiency. Leveraging skills in HIPAA Compliance and relationship building. Spearheaded cleanliness initiatives and streamlined insurance verification processes, significantly improving patient trust and reducing wait times. Excelled in fostering positive environments, both in healthcare, educational, and retail settings, demonstrating exceptional attention to detail and communication abilities. Hardworking and passionate job seeker with strong organizational skills and Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Patient Experience/Reception/Insurance Verification Specialist
Shannon Urgent Care
06.2022 - 06.2024
- Spearheaded initiatives to improve overall hospital cleanliness, contributing to enhanced patient comfort levels.
- Promoted a positive work culture within the Patient Experience Department, increasing employee engagement levels and reducing turnover rates.
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Verified patient insurance coverage and benefits for medical claims.
- Finalized sales and collected necessary deposits.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Daycare Assistant Teacher
Kids Way
01.2021 - 08.2022
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
Sales Associate
Academy Sports And Outdoors
04.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Lake View High School
San Angelo, TX05.2018
Skills
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Computer Proficiency
- Hygiene and Cleanliness
- Classroom Management
- Early Childhood Education
- CPR training
- Heartsaver CPR AED (CPR AED)
- Excellent people skills
- Relationship Building
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Customer Service and Communication Skills
Timeline
Patient Experience/Reception/Insurance Verification Specialist
Shannon Urgent Care
06.2022 - 06.2024
Daycare Assistant Teacher
Kids Way
01.2021 - 08.2022
Sales Associate
Academy Sports And Outdoors
04.2017 - 02.2018
High School Diploma -
Lake View High School
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