Tammy Caprio
Shirley,NY
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Lead Support Supervisor
Lab Logistics
WestHaven, CT
08.2013 - 09.2022
- Communicate with clients on a daily basis to provide a high level of customer service to insure proper handling of laboratory specimens
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees and independent contractors, overseeing hiring, training and professional growth of employees.
- Analyze transportation conditions on a daily basis to maximize profit.
- Negotiate settlement rates with independent contractors
Operations Manager
Medifleet
West Haven, CT
07.2008 - 08.2013
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Mortgage Broker
DTK Mortgage Solutions
Meriden, CT
01.2006 - 12.2008
- Assessed clients' financial data to determine loan suitability.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
- Advised clients on loan process and specialized topics in home purchasing.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Explained entire mortgage loan process to borrower.
- Mentored other mortgage brokers in methods to help each land new clientele.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Presented, explained and processed home loan documents to borrowers.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Office Manager
New England Cash Dispensing System
Branford, CT
06.2001 - 01.2006
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for Atm technicians.
- Evaluated employee records and productivity and submitted evaluation reports.
- Resolution of customer disputes over ATM transactions.
Assistant Branch Manager
Citizens Bank
New Haven, CT
12.1997 - 06.2001
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Developed sales strategy to meet established sales objectives.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Education
High School Diploma -
North Haven High School
North Haven, CT 08.1990 - 03.1994
Skills
Training and Development
Decision-Making
Written Communication
Flexible and Adaptable
Dependable and Responsible
Excellent Communication
Multitasking Abilities
Good Telephone Etiquette
Problem-Solving
Timeline
Lead Support Supervisor
Lab Logistics
08.2013 - 09.2022
Operations Manager
Medifleet
07.2008 - 08.2013
Mortgage Broker
DTK Mortgage Solutions
01.2006 - 12.2008
Office Manager
New England Cash Dispensing System
06.2001 - 01.2006
Assistant Branch Manager
Citizens Bank
12.1997 - 06.2001
High School Diploma -
North Haven High School
08.1990 - 03.1994