Tammy Carey
Sacramento,CA
Summary
Dedicated professional with a solid background in high-volume office environments, providing exceptional clerical and operational support. Demonstrates an upbeat demeanor and sound judgment to handle diverse tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recreational Aide
The City of Sacramento
Sacramento, CA
10.2023 - Current
- Ensured safety protocols were followed while facilitating recreation programs.
- Assisted in planning, organizing and leading recreational activities for patrons of all ages.
- Maintained records of program attendance and participation levels.
- Collaborated with other staff members to develop new ideas for recreational programming.
- Encouraged social interaction among participants by designing team-building activities.
- Assisted in the implementation of behavior management strategies for disruptive individuals.
- Adhered to local guidelines for health and safety regulations related to recreation facilities.
- Provided feedback on participant performance in order to improve skillset development.
Customer Service Representative
Wollborg Michelson
Sacramento, CA
09.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
ManpowerGroup-Experius
Rancho Cordova, CA
09.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Contact Center Representative
Social Security Administration, SSA
Oakland, CA
10.2020 - 08.2021
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
- Performed troubleshooting and problem solving for customer issues.
- Educated customers on features and benefits of products or services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Service Telephone Agent
Mobile Management LLC
North Highlands, CA
06.2020 - 04.2021
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Recorded customer contact information accurately in the database system for future reference.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Offered advice on how to use the product effectively for maximum benefit.
Contact Center Representative
Internal Revenue Service, IRS
Oakland, CA
11.2017 - 10.2018
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Maintained call logs and records of customer interactions using CRM software.
- Developed and implemented new processes for handling customer inquiries efficiently.
- Educated customers on features and benefits of products or services.
Customer Service Representative
Acts Technology
North Highlands, CA
11.2016 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fremont Sr High School
Oakland, CA06-1982
University of Phoenix
Sacramento, CASkills
- Creative Problem Solving
- Activity Coordination
- CPR training
- Age-Appropriate Activities
- CPR Certified
- Field Trip Supervision
- Group Recreation
- Analytical Skills
- Computer Proficiency
- Customer and Service-Oriented
- Relationship Building
- Effective Communication
- Problem-solving abilities
- Recreational Program Planning
- Professional Demeanor
Certification
CPR Certification dated for March 2024
Timeline
Recreational Aide
The City of Sacramento
10.2023 - Current
Customer Service Representative
Wollborg Michelson
09.2022 - 01.2023
Customer Service Representative
ManpowerGroup-Experius
09.2021 - 02.2022
Contact Center Representative
Social Security Administration, SSA
10.2020 - 08.2021
Customer Service Telephone Agent
Mobile Management LLC
06.2020 - 04.2021
Contact Center Representative
Internal Revenue Service, IRS
11.2017 - 10.2018
Customer Service Representative
Acts Technology
11.2016 - 05.2017
CPR Certification dated for March 2024
High School Diploma -
Fremont Sr High School
University of Phoenix
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