Summary
Overview
Work History
Skills
Timeline
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Tammy Carpenter

Anderson,SC

Summary

Adept at optimizing office workflows and enhancing patient satisfaction, significantly improved data accuracy and reduced no-show rates at Family Vision Anderson. Skilled in HIPAA compliance and patient scheduling and leadership in office management and problem-solving abilities drove operational efficiency and bolstered team productivity.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Office Mate

Overview

25
25
years of professional experience

Work History

Front Desk Medical Receptionist

Family Vision Anderson
06.2023 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Completed clerical duties and tasks for clinic administration.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for -physician & medical facility, scheduling appointments, and handling patient inquiries.

Office Manager

Balitski Vision
10.2015 - 09.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Skills

  • Appointment management
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Payment Collection
  • Office Administration
  • Medical Billing
  • Medical Coding
  • Telephone Etiquette
  • Medical Terminology
  • Medical Records Management
  • Insurance Claims
  • Referral Verification
  • Workflow Optimization
  • Customer Service
  • Time Management
  • Problem-Solving
  • Data Entry
  • Administrative Support
  • Patient Database Maintenance
  • Taking Client Histories
  • Collaboration and Teamwork
  • Documentation Review
  • Equipment Troubleshooting and Maintenance
  • Staff Leadership
  • Office Coordination
  • Office Management

Timeline

Front Desk Medical Receptionist

Family Vision Anderson
06.2023 - Current

Office Manager

Balitski Vision
10.2015 - 09.2022

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Tammy Carpenter