Tammy Carpenter
Russellville,TN
Summary
Dynamic CNC Machine Operator with a proven track record at Cummins, adept at enhancing production efficiency and reducing waste. Self-motivated and adaptive, I excel in maintaining a clean and safe work area while ensuring high-quality standards. Skilled in interpreting blueprints and implementing process improvements to achieve optimal results.
Overview
2022
2022
years of professional experience
Work History
CNC Machine Operator
Cummins
Morristown
- Operated CNC machines to produce precision components following technical specifications.
- Monitored production processes for quality assurance and compliance with safety standards.
- Performed routine maintenance on CNC equipment to ensure optimal performance and longevity.
- Interpreted engineering drawings and blueprints to execute machining tasks accurately.
- Collaborated with team members to troubleshoot machine issues and minimize downtime.
- Assisted in training new operators on safe machine operation and standard procedures.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Maintained accurate records of production metrics and machine performance data.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Maintained tight tolerances with design specifications.
- Trained and coached new team members on proper machine set-up procedures.
- Manually set up machinery, lathes, and grinders.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Performed accurate Type tool changes and offsets.
- Troubleshot technical issues effectively, minimizing disruptions to production schedules and maintaining high levels of output.
CNC Machine Operator
Mahle Engine Components
Morristown, TN
03.2021 - 2022
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Moved finished work to correct staging area for disposition.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Supported quality control and inspection processes to promote production of quality products.
- Streamlined workflow with effective management of multiple CNC machines simultaneously.
- Collaborated with quality assurance teams to ensure manufactured components met or exceeded customer expectations regarding fitment, finish, functionality.
- Contributed to cost-saving initiatives by efficiently utilizing resources and reducing machine downtime.
- Ensured high levels of customer satisfaction by producing complex components within tight tolerances and deadlines.
- Optimized tool life and reduced costs by selecting and testing new cutting materials and technologies.
- Enhanced operational efficiency, organizing work area and tools for quick changeovers between jobs.
- Achieved consistent product quality by adhering to strict machining parameters and conducting detailed inspections of finished pieces.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Operated CNC machines to produce components with tight tolerances.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Inspected parts to meet customer specifications and quality standards.
- Completed manual adjustments and tooling changes in absence of automatic programming.
Supervising Manager
Sykes Call Center
Morristown, TN
12.2015 - 03.2021
- Oversaw daily operations, ensuring adherence to quality standards and efficiency protocols.
- Mentored team members, fostering professional development and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Analyzed performance metrics to drive strategic decision-making and resource allocation.
- Coordinated cross-functional projects, aligning teams toward common objectives and goals.
- Developed training programs to enhance staff skills and operational knowledge.
- Monitored compliance with company policies, addressing issues proactively to maintain standards.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Life and Health Insurance Producer
Bankers Life and Casualty
Knoxville, TN
04.2013 - 11.2014
- Developed customized insurance plans to meet client needs and preferences.
- Conducted thorough market research to identify potential clients and enhance service offerings.
- Maintained accurate client records using CRM software for improved communication and follow-up.
- Educated clients on policy options, coverage details, and claims processes for better understanding.
- Collaborated with underwriters to assess risk factors and determine appropriate premiums.
- Provided ongoing support to policyholders, addressing inquiries and resolving issues promptly.
- Led client engagement initiatives to improve retention rates through personalized outreach strategies.
- Mentored junior producers on best practices in sales techniques and customer relationship management.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Organized office paperwork efficiently, resulting in easier access to important documents when needed.
- Delivered informative presentations at community events, raising awareness about insurance products and services offered by the agency.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
Technician-B
JTEKT Automotive Tennessee
Morristown, TN
08.1999 - 11.2012
- Operated precision machinery to assemble automotive components efficiently.
- Conducted quality inspections to ensure adherence to industry standards.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Maintained accurate records of production data and inventory levels.
- Assisted in training new technicians on assembly processes and safety protocols.
- Implemented process improvements that enhanced workflow efficiency.
- Monitored equipment performance and reported maintenance needs proactively.
- Ensured compliance with safety regulations to promote a secure work environment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
Education
High School Diploma - Gender Studies
Morristown High School East
Morristown, TN06.1992
Skills
Self motivated
Maintain clean and Safe work area
Works well in groups or alone
Adaptive
Timeline
CNC Machine Operator
Mahle Engine Components
03.2021 - 2022
Supervising Manager
Sykes Call Center
12.2015 - 03.2021
Life and Health Insurance Producer
Bankers Life and Casualty
04.2013 - 11.2014
Technician-B
JTEKT Automotive Tennessee
08.1999 - 11.2012
CNC Machine Operator
Cummins
High School Diploma - Gender Studies
Morristown High School East