Tammy Carrington

Completed release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. Validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

Keyed insurance checks into the system and batched them to send to cashiers. Indexed and prepped insurance documents. Image QC and index insurance documents.

Filed claims for claimants who were unemployed. Provided clear and accurate information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status and appeal procedures. Provided great customer service where my experience was utilized to improve customer satisfaction. The call volume was very high and I was able to handle the calls back to back 8 hours a day and some weekends.

Provided 24/7 technical and help desk support, customer service and sales solutions to clients in retail. Tracked customer service cases and updated service software with customer information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.