Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Carter

Spring,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Counselor

MOHELA
10.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Investigated and resolved customer inquiries and complaints quickly.

Team Leader

Alorica
03.2013 - 12.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of Number members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Education

Diploma -

Cleveland High School
Cleveland, TX
05.1999

Skills

  • Microsoft Word
  • Customer Relations
  • Account Management
  • Senior Leadership Support
  • Active Listening
  • Credit Card Payment Processing
  • Staff Training
  • Order Processing
  • Call Triaging
  • Customer Consulting
  • Quality Assurance Controls

Timeline

Counselor

MOHELA
10.2022 - Current

Team Leader

Alorica
03.2013 - 12.2022

Diploma -

Cleveland High School

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Tammy Carter