Tammy Carter
Columbia,MO
Summary
Energetic Office Manager adept at supporting day-to-day operations and achieving business objectives. Seamlessly integrates advanced organizational, technical, and business skills to optimize workflow. Committed to providing attentive support to office staff and customers while consistently identifying opportunities for improvement.
Overview
39
39
years of professional experience
Work History
Office Manager
Resolve Roofing
Columbia, MO
04.2024 - Current
- Organized schedules and assigned tasks.
- Created invoices in Quick Books, verified, and paid all vendors.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Determine commission payouts and write checks.
- Assist customers with design colors.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Tax Return Processor
Accounting Plus
Columbia, MO
02.2024 - 04.2024
- Answered customer inquiries via telephone or email regarding taxation matters in a timely manner.
- Updated the database with relevant information from completed tax forms.
- Checked completeness of information when processing applications and transactions.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
Small Business Owner
Fluffybutt Cookies LLC
Columbia, MO
01.2011 - 02.2024
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Established partnerships with other businesses in related industries for mutual benefit.
Database Assistant
MBS Textbook Exchange
Columbia, MO
10.2004 - 05.2018
- Developed and maintained database records, forms, reports and queries.
- Provided technical support for users of the database system.
- Generated reports from existing databases using SQL queries.
- Created and maintained required databases, spreadsheets and tracking mechanisms.
- Completed research in various online websites to determine current pricing of textbooks.
- Calculated discounts.
- Entered new books into the database.
- Maintained a book database of over one million books.
- Courteously answered phones while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Utilized computer software programs to create reports, labels and forms.
Senior Quality Assurance Specialist/Training Specialist
Citi Capital Group
Moberly, MO
11.2002 - 10.2004
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, process and procedures.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Partnered with training and operational leaders to develop strategies to enhance customer experiences.
- Identified areas of improvement within the existing Quality Management System.
- Prepared reports to communicate results of quality inspection activities to management.
- Determined training needs of staff and organized training interventions.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Managed all training of all collections staff on software and how to determine bills.
Auto Underwriting Assistant
State Farm Insurance
Columbia, MO
02.1999 - 10.2002
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Managed a portfolio of clients by providing customer service support related to their policies.
- Participated in training sessions related to products, services and processes.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Entered data into underwriting database to track activity during process.
Traffic Division Clerk
Missouri Department of Transportation
Jefferson City, MO
10.1997 - 02.1999
- Data Entry
- Analyzed traffic accidents to determine at-fault drivers.
- Helped to determine problem area accident points
- Served on holiday charity board.
911 Coordinator Supervisor
Miller Management Systems
Columbia, MO
09.1993 - 10.1997
- Provided guidance to and direction to subordinates regarding job duties and responsibilities.
- Supervised 3 employees.
- Traveled to various locations to teach them how to operate software.
- Trained county officials and personnel.
- Created maps and determined appropriate street names.
- Created job listing opportunities, reviewed applications, hired and terminated employees.
Accounts Payable Clerk
Chase Manhattan Bank
Moberly, MO
10.1989 - 02.1990
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Assisted with month-end closing activities as needed.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Participated in charity events and internal employee activity board.
Accounts Payable Clerk
Orscheln Farm and Home Retail Support Center
Moberly, MO
10.1985 - 10.1988
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Worked with purchasing group to resolve purchase order matching issues.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
Some College (No Degree) - Undeclared
Columbia College Chicago
Columbia, MissouriSome College (No Degree) - Visual and Performing Arts
Moberly Area Community College
Moberly, MOSkills
- Customer Service
- Data Entry
- Operations Management
- Office Management
- Contract Administration
- Administrative Support
- Billing
- Supply Management
- Expense Reporting
- Senior leadership support
- Credit and collections
- Event Coordination
- Customer Relations
- Clerical Support
- Scheduling and calendar management
- Scheduling
- Office Administration
- Banking operations
- Mail handling
- Scheduling Coordination
- Document Management
- Report Preparation
- Organizational Skills
Affiliations
- Maintained a full time job while developing a small business that transferred from a home-based one to a full-time brick and mortar.
- Involved in charity endeavors at work places.
- In charge of blood drives at several businesses.
Accomplishments
- Received bronze in the Best of Columbia magazine for Fluffybutt Cookies in 2019.
- Appeared in Inside Columbia magazine as an up and coming person to watch in Columbia, MO.
Timeline
Office Manager
Resolve Roofing
04.2024 - Current
Tax Return Processor
Accounting Plus
02.2024 - 04.2024
Small Business Owner
Fluffybutt Cookies LLC
01.2011 - 02.2024
Database Assistant
MBS Textbook Exchange
10.2004 - 05.2018
Senior Quality Assurance Specialist/Training Specialist
Citi Capital Group
11.2002 - 10.2004
Auto Underwriting Assistant
State Farm Insurance
02.1999 - 10.2002
Traffic Division Clerk
Missouri Department of Transportation
10.1997 - 02.1999
911 Coordinator Supervisor
Miller Management Systems
09.1993 - 10.1997
Accounts Payable Clerk
Chase Manhattan Bank
10.1989 - 02.1990
Accounts Payable Clerk
Orscheln Farm and Home Retail Support Center
10.1985 - 10.1988
Some College (No Degree) - Undeclared
Columbia College Chicago
Some College (No Degree) - Visual and Performing Arts
Moberly Area Community College
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