Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Cassady

Cocoa,FL

Summary

As an Energetic Sales Representative offering demonstrative success identify prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. The Advanced Interpersonal and professional customer service skills obtained through over 20 years in the Cosmetology Business allowed me to provide extraordinary customer service. As a proud mother of five grown children and professional experience working in the beauty business, I have displayed superior multitasking skills, resilience and patience. I can work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

With a dynamic personality, used to maintain effective professional working relationships and I am excited to fulfill a dream as a Sales Coordinator and serve as a new member of the Schumacher Homes of North Carolina Team.

Overview

20
20
years of professional experience

Work History

Sales Consultant Representative

Father Fix It
10.2023 - Current
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
  • Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
  • Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
  • Leveraged social media platforms to promote products and engage with potential customers, resulting in higher brand visibility online.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
  • Built strong vendor relationships to facilitate favorable pricing on required materials.
  • Applied skill in color theory and composition to bring client visions to fruition.

Sales Associate

Camping World
02.2021 - 10.2023
  • Increased overall sales performance by offering tailored financing options to prospective buyers.
  • Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
  • Optimized communication channels between departments, streamlining operations related to sales transactions and post-sale services.
  • Contributed to team success by collaborating with colleagues and sharing best practices.
  • Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
  • Enhanced dealership reputation by consistently delivering exceptional customer experiences.
  • Conducted thorough walk-throughs of RV units, highlighting key features and benefits to potential buyers.
  • Supported a positive work environment that fostered collaboration among team members, driving excellence across the sales department.
  • Strengthened brand presence within the regional RV market through networking at trade shows and industry events.
  • Maintained up-to-date knowledge of industry trends, competitor strategies, and emerging technologies within the recreational vehicle market.
  • Streamlined sales processes by effectively utilizing dealership software for inventory management and client tracking.
  • Negotiated favorable terms for both customers and dealership during price discussions, achieving mutually beneficial outcomes in most cases.
  • Boosted customer satisfaction by providing personalized service and product recommendations.
  • Developed rapport with customers quickly using active listening skills while addressing inquiries or concerns professionally during the sales process.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Expedited deal closings by coordinating closely with finance and service departments, ensuring a seamless transaction process for customers.
  • Continuously sought opportunities to enhance personal sales skills and RV product knowledge, attending relevant workshops, seminars, or other professional development events.

Salon Manager

Great Clips
04.2017 - 02.2021
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Salon Owner/Operator

Island Style Hair Design
01.2012 - 01.2017
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Interacted well with customers to build connections and nurture relationships.

Hairstylist

Brent Allan Salon & Spa
01.2004 - 01.2012
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Organized sales area and work station to showcase products and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Education

High School Diploma -

Titusville High School
Titusville, FL

Skills

  • Customer Relationship Management
  • Data Entry
  • Customer follow-up
  • Event planning
  • Work Planning and Prioritization
  • Salesforce
  • Safety and Cleanliness Standards
  • Team Cooperation
  • New Home Construction
  • Home construction industry knowledge
  • Professional Networking
  • Retail Sales
  • Consulting
  • CRM Software
  • Multitasking and Organization
  • Sales Strategies
  • Phone and Email Etiquette
  • Goal Setting
  • Model Homes
  • Excellent Customer Service Skills
  • Customer Relationship Building
  • Excellent Interpersonal communication skills
  • Sales closing
  • Customer Relations
  • Client Service
  • Customer Retention
  • Customer Needs Assessment
  • Closing Techniques
  • Sales expertise
  • Commitment to Quality and Service
  • Relationship selling
  • Closing talents
  • Building Customer Loyalty
  • Excellent Interpersonal Skills
  • New Home Sales
  • Friendly and Helpful
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication Skills
  • Adaptable and Flexible
  • Creative Thinking
  • Positive Customer Engagement
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Excellent Organizational Skills
  • Fast Learner

Timeline

Sales Consultant Representative

Father Fix It
10.2023 - Current

Sales Associate

Camping World
02.2021 - 10.2023

Salon Manager

Great Clips
04.2017 - 02.2021

Salon Owner/Operator

Island Style Hair Design
01.2012 - 01.2017

Hairstylist

Brent Allan Salon & Spa
01.2004 - 01.2012

High School Diploma -

Titusville High School

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Tammy Cassady