Hi, I’m
Tammy Champagne
Night Auditor/Front Desk Clerk
Lubbock,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Seasoned with effective and proficiency services running, submitting and completing the night audit reports, using the OnQ system, and reported daily, accurate numbers for Hotel Effectiveness and My Digital Office. Authorized to work in the US for any employer Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in OnQ and My Hotel Effectiveness, with friendly and decisive approach to resolving challenges.
Overview
10
years of professional experience
1
Certification
Work History
Hampton Inn & Suites Lubbock Southwest
Front Desk Clerk/Night Auditor
12.2019 - 11.2022
Job overview
- As a front desk associate was responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guests account upon completion of their stay
- Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge
- Provided attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and increased occupancy.
Education
ATI Career Training Center-DallasDallas, TX
Certification from Professional Massage Therapy
05.2010
Skills
- Guest services (10 years)
- Front desk (5 years)
- Night audit (3 years)
- Phone etiquette (10 years)
- Customer Service (10 years)
- Microsoft Excel
- Hotel experience
- Communication skills
- Organizational skills
- Military Experience
- Reception
- Writing skills
- Security
- Computer literacy
- Guest relations (10 years)
- Windows (10 years)
- Reservations
- Nightly Audits
- Room assignments
- Revenue management
- Front Office Support
- Problem-Solving
- Payment Collection
- Charge posting
- Multi-Line Phone Systems
- Word Processing
- Report Generation
- Room Service
- Administrative Skills
- Teamwork and Collaboration
- Listening Skills
- Hospitality service expertise
- Computer Skills
- Guest accommodations
- Guest Relations
- Credit and cash payments
- Safety and security procedures
- Guest Registration
- Phone and Email Etiquette
- Microsoft Office
- Complaint resolution
- Checking Guests In and Out
- Room Inventory
- Customer Retention
- Safety and Security Procedures
- Registration Processing
- Account Balancing
- Hotel Reservations
- Welcoming Guests
- Guest Services
- Front Desk Operations
- Dynamic Communication Skills
- Charge Posting
- Verifying Reservations
- Revenue Reviews
- Check-Ins and Check-Outs
- Performing Wake-Up Calls
- Credit and Cash Payments
- Resolving Issues
- Wake-Up Call Setup
- Check in and Checkout Procedures
- Cash Register Operations
- Compute Bills
Certification
- Secret Clearance
- Top Secret Clearance
- Driver's License (08/01/19 - 05/01/25)
Groups
TADSAW-Train A Dog Save A Warrior Program, 04/01/21, Present, The TADSAW, INC. mission is to provide for the training of a Medical Alert Service Dog, as designated by the Americans with Disabilities Act (ADA) of 1990/2010 guidelines, for any wounded Veteran Service Member (Active Duty. Retired, Discharged) surviving with Military Induced Anxiety Depression Syndrome (MIADS), Post Traumatic Stress Disorder (PTSD), Military Sexual Trauma (MST) and/or Traumatic Brain Injury (TBI), in order to restore and improve the Veteran's Quality of Life with a canine 'Battle Buddy', at NO CHARGE to the Veteran or the family.
Military Service
United States Marine Corps, United States, Corporal, 05/01/01, 05/01/05, Corporal of the Guard, Sergeant of the Guard, Good Conduct Medal, National Defense Medal, Global War on Terrorism Medal
Personal Information
Title: Experienced Night Auditor and Front Desk Associate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Clerk/Night Auditor
Hampton Inn & Suites Lubbock Southwest
12.2019 - 11.2022
ATI Career Training Center-Dallas
Certification from Professional Massage Therapy
- Secret Clearance
- Top Secret Clearance
- Driver's License (08/01/19 - 05/01/25)
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