Summary
Overview
Work History
Education
Skills
Timeline
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TAMMY CHAMPLIN

TAMMY CHAMPLIN

Summary

Demonstrated to solve problems independently and perform at an optimal level


. Experienced Medicare, Health and Life Insurance Specialist successful at managing high caseloads in fast-paced environments.


Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 21 years of experience and willingness to take on any challenge.


Knowledgeable Insurance Specialist adept at selling policies and serving all customer needs. Prepared to apply 21years of experience at Tammy Champlin Insurance Services Inc.


. Confident Insurance Advisor possessing strong work ethic and excellent business sense. Bringing 21 + year background customizing insurance plans, calculating premiums and interviewing potential clients to obtain data about financial resources.


Commended for planning and leading over thousands + client appointments. Client-centered and dedicated to customizing insurance programs to suit individual customer needs.


Offering 21 years of experience and willingness to take on any challenge. Demonstrated to solve problems independently and perform at an optimal level.


Providing 21 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support.


Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections.


Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

44
44
years of professional experience

Work History

Insurance Specialist

Tammy Champlin Insurance Services Inc.
10.2003 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Researched and resolved routine and complex issues.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Met with prospective clients to discuss insurance needs and provide solutions.

Sales Person

Northeast Furniture Mart
03.1989 - 02.1997
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Created attractive displays to attract more customers and increase sales.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Loaded and unloaded orders at customer's homes or locations.

Salesperson

Champlin Net Company
05.1979 - 05.1989
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Logged reports, expenses, receipts, and sales in company database.

Education

Bachelor of Arts - Liberal Arts And General Studies

Northeast La. University
Monroe, La
1977

Skills

  • Sell Policies
  • Marketing Strategy Development
  • Call Triaging
  • Insurance Coverage Verification
  • Policy Renewals
  • Market Services
  • Project Requirements
  • Benefits Verifications
  • Insurance Knowledge
  • Medicare Compliance
  • Manage Renewals
  • Policy Feature Explanations
  • Requirements Reviews
  • Insurance Collaboration

Timeline

Insurance Specialist

Tammy Champlin Insurance Services Inc.
10.2003 - Current

Sales Person

Northeast Furniture Mart
03.1989 - 02.1997

Salesperson

Champlin Net Company
05.1979 - 05.1989

Bachelor of Arts - Liberal Arts And General Studies

Northeast La. University

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TAMMY CHAMPLIN