Tammy Chapa
San Antonio,TX
Summary
Personable and compassionate with solid understanding of patient care and medical terminology, bringing critical knowledge of clinical procedures and patient assessment techniques. Familiar with electronic health records and basic life support, seamlessly integrating these skills into patient care. Dedicated to positively impacting patient outcomes through attentive and empathetic care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Nurse Extern
Methodist Texsan Hospital
07.2024 - Current
- Assist with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assist with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitor patient vital signs and reported any changes to nursing staff.
- Collaborate with supervising nurses to ensure quality care for all patients on the unit.
- Observe and report any changes in patient condition to proactively address potential risks.
- Promote a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Document and communicate patient information in EMR system for accurate tracking.
- Monitor and document patient intake and output levels and reported concerns to care team.
- Handle specimen collection and prepared for transport to facilitate laboratory testing.
- Mentor new nurse externs, sharing best practices and guiding their professional development.
Medical Office Specialist
South Texas Cardiovascular Consultants
12.2021 - 07.2024
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used eCW to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Emergency Department Registrar
University Hospital of San Antonio
03.2020 - 08.2023
- Registered and verified patient records before triage with most up-to-date information.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Ensured accurate medical records, diligently verifying insurance information and patient demographics.
- Enhanced emergency department efficiency with streamlined patient intake procedures.
- Prioritized critical cases, swiftly assessing and triaging incoming patients to appropriate care providers.
- Collaborated closely with multidisciplinary teams to provide exceptional patient care during emergencies.
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Developed strong rapport with diverse populations, utilizing excellent interpersonal skills when interacting with patients from various cultural backgrounds.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Surgical Technologist Student
Baptist School of Health Care Professions
01.2018 - 08.2019
- Strengthened clinical skills through hands-on experience in multiple surgical specialties such as orthopedics, neurology, gynecology, obstetrics, pediatrics, proctology, urology, opthalmology and cardiovascular surgery.
- Contributed to hospital efficiency by promptly preparing operating rooms for subsequent surgeries.
- Optimized patient recovery process by providing thorough pre-operative education on expectations, risks, and post-operative care instructions.
- Upheld strict adherence to infection control protocols, minimizing risk of post-surgical complications for patients.
- Assisted in saving lives with timely response to emergency situations within the operating room.
- Contributed to significant reduction in surgical time, efficiently organizing equipment and assisting in surgical procedures.
- Supported surgical innovation by assisting in implementation of new surgical techniques and technologies.
- Assisted in emergency procedures, demonstrating ability to stay calm and effective under pressure.
- Ensured accurate patient identification and procedure verification by adhering to strict protocols, reducing potential for errors.
- Reduced risk of post-operative infections, adhering closely to aseptic techniques throughout surgeries.
- Increased surgeon satisfaction by anticipating surgical instrument needs, streamlining operation process.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
Education
Associate of Science - Nursing-LVN
Galen College of Nursing
San Antonio, TX12-2025
Associate of Science - Surgical Technologies
Baptist School of Healthcare Professions
San Antonio, TX08-2018
Skills
- Clinical judgment
- Patient scheduling
- Adaptability under pressure
- Continuous learning attitude
- Multitasking and organization
- Basic life support
- Physician collaboration
- IV insertion and management
- Flexible and adaptable
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Limited Working
Timeline
Student Nurse Extern
Methodist Texsan Hospital
07.2024 - Current
Medical Office Specialist
South Texas Cardiovascular Consultants
12.2021 - 07.2024
Emergency Department Registrar
University Hospital of San Antonio
03.2020 - 08.2023
Surgical Technologist Student
Baptist School of Health Care Professions
01.2018 - 08.2019
Associate of Science - Nursing-LVN
Galen College of Nursing
Associate of Science - Surgical Technologies
Baptist School of Healthcare Professions
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