Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Chapman

Carencro,LA

Summary

Hardworking Collections Specialist adept at persuading customers / B2B in obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail while rebuilding B2B relationships and resolving issues.

Well-versed in developing and strengthening relationships with internal team members, companies and applicants in orders to quickly fill open positions with best-fit candidates. Proficient in sorting resumes, determining applicant eligibility and performing skill assessments. Seasoned in preparing candidates for interviews -in person or remotely.

Overview

22
22
years of professional experience

Work History

B2B Collections

OneSourceRecovery.tlc - Self
03.2004 - Current
  • Counseled debtors on payment options and arranged installment agreements to secure paid accounts in over 85% of accounts working
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Researched, analyzed, and settled numerous disputes weekly
  • Discussed options with delinquent clients in terms of proposed solutions
  • Set up recurring drafts and processed immediate payments after conducting thorough research and analysis of accounts
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handle numerous outbound and inbound calls daily goal of collecting 80% owed debt.
  • Negotiated to collect in full.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Researched accounts and completed due diligence to resolve collection problems

Head Hunter

Total Career Locators - Self
10.2003 - Current
  • Matched job seekers to employment positions and maintained ongoing relationships with companies to drive successful outcomes.
  • Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
  • Worked with students and graduates to offer guidance on interview techniques, workplace expectations, and resume best practices.
  • Counseled clients one-on-one regarding their current situation, desires, aptitudes, education, and employment history.
  • Operated and maintained applicant tracking and candidate management systems.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Compiled and produced qualified candidates' information for job placements, review and liaised between parties to coordinate formal, management interviews.
  • Partnered with several companies to ascertain hiring needs and subsequently provide candidate recommendations.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Pre-screened resumes before sending them to corporate hiring managers for consideration.
  • Verified applicant references and employment details.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Maintained in-depth understanding of business trends and hiring desires.
  • Developed recruiting strategies to identify qualified candidates, utilizing specialized tools.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Scheduled and conducted numerous interviews each week.
  • Implemented intensive searches and sourcing strategies to identify high-quality candidates.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Planned and launched large-scale events that boosted employee participation by [55]%
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal interviews

Collections Specialist

Simon's Agency
02.2024 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

Diploma - Collections - B2B

Udemy
San Francisco, CA
2018

Associate of Business Administration - Marketing Management And Research

Woodbury University
San Diego, CA
2011

Associates Degree Business - Business Administration And Management

Scott Community College
Bettendorf, IA
1985

High School Diploma -

North Cedar High School
Clarence, IA
1983

Skills

  • Persuasive Negotiation
  • Contract Negotiation
  • Relationship Building
  • Outstanding Customer Service
  • Problem Solving
  • Client Needs Assessment
  • Active Listening Skills
  • Complaint Resolution
  • Communication
  • Self-Starter
  • Self-Direction
  • Detail Oriented
  • Team Player
  • Skip Tracing

Timeline

Collections Specialist

Simon's Agency
02.2024 - Current

B2B Collections

OneSourceRecovery.tlc - Self
03.2004 - Current

Head Hunter

Total Career Locators - Self
10.2003 - Current

Diploma - Collections - B2B

Udemy

Associate of Business Administration - Marketing Management And Research

Woodbury University

Associates Degree Business - Business Administration And Management

Scott Community College

High School Diploma -

North Cedar High School

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