Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Serve Safe Certified in Ohio
Languages
Timeline
Generic

Tammy Chappell

Dayton,OH

Summary

Dynamic Associate Store Manager with a proven track record at United Dairy Farmers, excelling in store operations and team management. Enhanced customer satisfaction through effective issue resolution and implemented loss prevention strategies, significantly reducing theft. Skilled in maintaining store safety while fostering a collaborative environment that drives team performance and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Store Manager

United Dairy Farmers
07.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
  • Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
  • Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
  • Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
  • Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
  • Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.

Customer Service Cashier

Speedway Gas Station
09.2020 - 07.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Bakery Worker

Meijer
05.2020 - 08.2020
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.

Sales Associate

Walmart
10.2015 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Harvard H Ellis Tech
Danielson
06-1995

Skills

  • Store safety
  • Store operations
  • Team management
  • Staff management

Accomplishments

  • Supervised team of 13 staff members.
  • Completed manager training program.
  • Trained and mentored multiple employees.

Certification

Serve safe Certified

Serve Safe Certified in Ohio

Attended a serve safe course in which we had to be tested in the end. My final score was 88%

Languages

English
Full Professional

Timeline

Associate Store Manager

United Dairy Farmers
07.2021 - Current

Customer Service Cashier

Speedway Gas Station
09.2020 - 07.2021

Bakery Worker

Meijer
05.2020 - 08.2020

Sales Associate

Walmart
10.2015 - 09.2019

High School Diploma -

Harvard H Ellis Tech

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