Tammy Chipman
Independent Sales Contractor
Hallsville,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Lil Tommy's Cajun Cafe. Expert in workload management and client relationship building, I've successfully improved kitchen efficiency and boosted sales through innovative strategies. My approach is always geared towards achieving tangible results and maintaining high reliability. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Independent Contractor
DoorDash
06.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
Shift Leader
Little Ceasars Pizza
04.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Analyzed sales figures and identified areas for improvement.
- Gathered, organized and input information into digital database.
Kitchen Manager
Lil Tommy's Cajun Cafe
04.2022 - 04.2023
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Deli Manager
Lonestar Exxon
11.2019 - 05.2022
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Developed special promotions to increase revenues.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
Education
High School Diploma -
Cooper High School
Cooper, TX 05.2001 -
Skills
Client Relationship Building
Deadline Adherence
Schedule Management
Workload Management
Error Correction
Customer Support
Time Management
Multitasking
Self Motivation
Organizational Skills
Relationship Building
Reliability
Timeline
Independent Contractor
DoorDash
06.2023 - Current
Shift Leader
Little Ceasars Pizza
04.2023 - 07.2024
Kitchen Manager
Lil Tommy's Cajun Cafe
04.2022 - 04.2023
Deli Manager
Lonestar Exxon
11.2019 - 05.2022
High School Diploma -
Cooper High School
05.2001 -