Tammy Chong

West Hills

Summary

Professional with strong experience in managing accounts, delivering impactful solutions, and driving results. Proven ability to collaborate effectively with teams and adapt to changing needs. Skilled in relationship management, strategic planning, and sales optimization. Known for reliability, strategic thinking, and results-oriented mindset.

Overview

years of professional experience

Certification

Work History

Specialty Account Manager

Numotion

06.2022 - Current

Exceeded sales budget by 170%, consistently achieving top-tier results by strategically identifying and pursuing new business within untapped markets.
Successfully expanded the customer base by acquiring 74% new CRT clients, resulting in increased market share and revenue growth.
Developed and nurtured relationships with key decision-makers at clinical accounts, positioning Numotion as a trusted partner for mobility solutions.
Collaborated with internal Assistive Technology Professionals (ATPs) to ensure seamless delivery of solutions and to leverage their expertise for client education.
Delivered informative presentations and effectively educating clients on Numotion’s mobility solutions and guiding them through the decision-making process.
Led strategic territory and account planning, optimizing sales efforts and expanding customer reach within designated territory.

Assistant Program Manager

Momentum (formerly United Cerebral Palsy)

11.2013 - 06.2022

Managed all aspects of employee lifecycle, including recruiting, hiring, training, and conducting performance evaluations for a team of up to 70 employees.
Spearheaded the development and enforcement of company policies and procedures, ensuring compliance with regulations and improving overall operational efficiency.
Trained new hires and provided ongoing development opportunities for existing staff, ensuring employees were well-equipped to meet program objectives.
Led the implementation of retention strategies, resulting in a 90% employee retention rate by fostering a supportive, positive, and inclusive work environment.
Managed payroll processes for the department, ensuring accurate and timely processing of pay and benefits.
Worked closely with individuals with disabilities, their families, and external service providers to facilitate programs that promote client independence and quality of life.
Oversaw day-to-day operations of the program, ensuring all staff were aligned with organizational goals and providing feedback to enhance team performance.

Community Living Specialist

United Cerebral Palsy of Los Angeles

07.2008 - 11.2013

Managed a caseload of 8 clients, including supervising their support staff and coordinating services
Advocated on behalf of clients with Regional Centers to promote independence and quality of life
Developed and implemented Individual Service Plans (ISPs) tailored to each client's specific needs and goals
Documented incidents and submitted detailed Incident Reports in compliance with organizational guidelines

Counseling Team Assistant Supervisor

Rosemary Children's Services

05.2005 - 05.2008

Supervised 10 caseworkers and provided guidance for a team serving 19 at-risk teenagers
Conducted semi-annual performance reports and ensured compliance with company and regulatory standards
Led Individual Education Plan (IEP) meetings and Team Decision Meetings to address client needs
Served as a liaison between LA DCFS and the company's mental health team, ensuring comprehensive care for clients

Education

Human Services

Honolulu Community College

05.2005

Skills

Client/ Account Relationship Management
Program Management & Policy Implementation
Employee Training & Development
Sales & Account Management

Regulatory Compliance & Incident Reporting
Team Leadership & Supervision
Crisis Management & Conflict Resolution
Advocacy & Client Services