Tammy Clark
Apollo,PA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in working with multidisciplinary teams to optimize patient care and team performance. Quality-driven and efficient with strong interpersonal abilities.
Overview
37
37
years of professional experience
Work History
Clinical Shift Coordinator
Indiana Regional Medical Center
Indiana, PA
06.2015 - Current
- Ensure all clinical staff were compliant with hospital policies and procedures.
- Oversee coordination of nursing care for patients in the unit.
- Provided support to nurses, physicians, and other healthcare professionals on shift.
- Monitored staffing patterns and assignments to ensure adequate coverage.
- Coordinate activities between departments to ensure timely delivery of services to patients.
- Resolve conflicts among clinical staff regarding scheduling and patient care issues.
- Collaborate with interdisciplinary team members to provide quality patient care in a safe environment.
- Participate in daily huddles with nursing staff to discuss any changes or updates related to patient care.
- Perform regular rounds on the floor to monitor compliance with safety protocols and regulatory requirements.
- Act as a liaison between nursing staff, physicians, administrators, families, and other healthcare providers when necessary.
- Facilitate communication between multiple departments during times of crisis or emergency situations.
IAC RN Coordinator
U. S. Acute Care Solutions
Canton, Ohio
04.2018 - 10.2023
- Conducted orientation programs for new team members on hospital protocols and procedures.
- Provided guidance and support to medical providers to ensure compliance with applicable regulations
- Organized and conducted Leaderships Rounds to observe provider compliance with action items
- Organized and participated in clinical multidisciplinary rounds
- Monitored documentation for accurate completion according to established guidelines
- Monitored the performance metrics for the Hospitalist Team and the ED Provider Team
- Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
- Evaluated effectiveness of existing processes and developed strategies for improvement.
- Served as a resource person for hospital departments needing assistance with the hospitalist or ED providers
- Facilitated monthly educational sessions for hospitalist providers
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Communicated with patients with compassion
Nurse Manager
Indiana Regional Medical Center
Indiana, PA
11.2004 - 04.2018
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in recruitment, interviewing, selection, orientation of new employees.
- Collaborated with other departments to ensure quality patient outcomes.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Investigated incidents or complaints from patients or their families.
- Managed scheduling of personnel assignments based on patient acuity levels.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Resolved conflicts between staff members in an efficient manner.
- Participated in strategic planning initiatives designed to improve overall operations.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Managed performance of 24 FTE nursing staff for surgical step down and PACU units, reviewing task completion, prioritization and report quality.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Unit Director
University of Pittsburgh Medical Center
Pittsburgh, PA
03.2001 - 10.2004
- Developed and implemented clinical policies and procedures to ensure patient safety and quality of care.
- Provided leadership, direction, management, supervision and evaluation of nursing staff in the clinical setting.
- Collaborated with multidisciplinary teams to develop and implement evidence-based practice guidelines across the organization.
- Oversaw all aspects of patient care delivery including assessments, treatments, medications and education.
- Monitored performance metrics such as quality assurance indicators, patient satisfaction surveys and budgeting for staffing needs.
- Created an environment that promotes professional growth and development among nurses.
- Served as a liaison between hospital administration, physicians, patients and families regarding clinical issues.
- Identified areas of improvement in operational processes to increase efficiency throughout the department.
- Conducted regular meetings with nursing staff to discuss changes in clinical practice standards or protocols.
- Ensured compliance with regulatory agencies such as The Joint Commission or Centers for Medicare and Medicaid Services.
- Analyzed data from multiple sources to assess outcomes of patient care interventions.
- Facilitated interdisciplinary communication between departments to improve overall patient experience.
- Assisted in developing educational programs for nursing staff on topics related to safe practice standards or new technologies.
- Provided strong leadership and guidance to nurses.
- Collaborated with other department directors to correct problems and improve services.
- Completed daily rounds of nursing department while upholding acceptable nursing standards.
- Established rapport with medical and clinical staff and administration.
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
- Handled probationary and annual performance evaluations for nursing staff.
- Promoted team education, audited services, monitored medications and oversaw wound care to meet department and facility objectives.
- Delegated clinical and managerial responsibilities to staff.
- Managed 16 FTE in nursing staff and 5 FTEs in assistants caring for Surgical Intensive Care patients.
- Successfully recruited RNs in highly competitive market.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Registered Nurse
University of Pittsburgh Medical Center
Pittsburgh , PA
09.1987 - 10.2004
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Developed educational materials for use in teaching sessions with patients or their families.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Regional Director of Operations
US Acute Care Solutions
Canton, OH
11.2023 - Current
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Developed relationships with customers in the region through frequent visits or calls.
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Monitored customer service levels and took corrective action when necessary.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Actively participated in industry events or conferences relevant to regional operations.
- Developed and maintained client relationships to grow business and improve account retention.
- Worked with management team to develop operational goals aligned with business strategy.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Assessed reports and adjusted workflows to realign with targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Nursing
Carlow University
Pittsburgh, PA04.2003
Associate of Science - Nursing
Shadyside Hospital School of Nursing
East Pittsburgh, PA09.1987
Some College (No Degree) - Medical Office Assistant
ICM School of Business
Pittsburgh, PA01.1981
Master of Health Administration -
University of Phoenix
Phoenix, ORSkills
- Critical Thinking and Decision Making
- Staff Supervision and Schedule management
- Interdepartmental Functions Coordination and Multidisciplinary Team Collaboration
- Patient Relations and Patient Advocacy
- MEDITECH, Cerner, EPIC and SUN/Eclipses EHR Software
- HIPAA Guidelines
- Emergency Readiness
- Patient Education and Counseling
- Process Improvement Development and Implementation
- Data Analysis
- Community-Based Educational Programs
- Accreditation Coordination
- Performance Metrics
Affiliations
- University of Pittsburgh ACES award for providing outstanding Patient Experience
- Lean Six Sigma Green Belt
- Poster Presentation for Nursing Management Congress
- National Counsel of State Boards of Nursing panelist
Timeline
Regional Director of Operations
US Acute Care Solutions
11.2023 - Current
IAC RN Coordinator
U. S. Acute Care Solutions
04.2018 - 10.2023
Clinical Shift Coordinator
Indiana Regional Medical Center
06.2015 - Current
Nurse Manager
Indiana Regional Medical Center
11.2004 - 04.2018
Unit Director
University of Pittsburgh Medical Center
03.2001 - 10.2004
Registered Nurse
University of Pittsburgh Medical Center
09.1987 - 10.2004
Bachelor of Science - Nursing
Carlow University
Associate of Science - Nursing
Shadyside Hospital School of Nursing
Some College (No Degree) - Medical Office Assistant
ICM School of Business
Master of Health Administration -
University of Phoenix
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