Tammy Clemons
Diberville,MS
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 20+ years of experience providing quality administrative support to clients across the US, UK, Canada and Australia.
Overview
28
28
years of professional experience
Work History
Virtual Assistant
TLC Virtual Professionals
Diberville , MS
2007.01 - Current
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Transcription to include Medical and Architectural
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Conferred with customers by telephone, chat or email to provide information about products and services
- Analyzed and compiled data to prepare comprehensive reports for management.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Updated employee files with new details such as changes in address or salary levels.
- Initiated direct deposits and prepared manual checks for employees.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Liaised between clients and vendors and maintained effective lines of communication.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using software such as ADP, Paychex, and Quickbooks Payroll
- Processed wage garnishments and child support.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Designed and implemented web components across new and existing designs.
Facilities Service Coordinator Mayport Navy
Lockheed Martin, Mayport Naval Station Housing Office
Mayport , FL
2005.02 - 2006.12
- Responsible for daily office operations
- Supporting and coordinating work schedules with four Mayport Naval Station Housing Project Managers
- Managed caseload of up to 1145 individuals and families.
- Maintained Maximo system
- Maintained R BOSI & RBOSII Systems
- Coordinated and Maintained work orders performed by subcontractors, ie
- Construction, make readies, pest control, landscaping, etc
- Maintained data terminal to include residence of 1145 unit housing facility generated / distributed reports in Krystal system of contact for Emergency Management crisis team Point of contact
- Received and resolved residential complaints
- Processed Intent to vacate and BAH forms for military personnel.
Office Manager / Assistant
US Plastic Lumber
Jacksonville , FL
2002.04 - 2004.05
- Responsible for daily office operations and supervision of Marketing and Warranty claims
- Oversaw daily office operations for staff of 5 employees department
- Assistant to CEO
- Screened / selected resumes during hiring process
- Human Resource management
- Tracked
- Managed Executive Calendar sick time, holiday pay, vacation time
- Prepared Meeting
- Minutes
- Scheduled and prepared conference calls, web conferences and luncheons as well as
- Coordinated travel arrangements Leads Administrator corporate events
- Sales
- Prepared
- Maintained Operating Expense Accounts reports and other correspondence
- Assisted in
- Warranty Claims department as needed
- Oversaw inventory and office supply purchases
- Negotiated pricing with vendors
- Planned and executed all aspects of office headquarter renovation
Office Manager
VRL Architects
Jacksonville , FL
2001.02 - 2002.04
- Responsible for daily office operations
- Oversaw daily office operations for staff of 3 employees
- Human Resource management
- Generated and disbursed Bid Documents
- Generated and disbursed AIA Contracts generated Field report prepared Inspection reports
- Logged shop drawings
- Prepared Change Orders
- Specification writer
- Produced marketing brochures
- Scheduled and prepared meetings, conference calls, web conferences and luncheons
- Coordinated travel arrangements
- Prepared various financial reports and other correspondence
- Liaised with vendors to order and maintain inventory of office supplies to reduce overhead by taking on more responsibility with creative and administrative projects
- Accounts Payable /Receivable
- Supported CEO through personal document management
- Calendar organization
- Collateral preparation for meetings
- Managed executive calendar and coordinated weekly project team meetings
Office Manager / Assistant to COO
Eley, Guild, Hardy Architects, PA
Biloxi , MS
1997.10 - 2001.02
- Responsible for daily office operations
- Oversaw daily office operations for staff of 11
- Assistant to Vice President of the firm employees
- Human Resource management
- Responsible for coordinating and monitoring Intern Architectural Board licensing and renewals and continuing education credits
- Maintained computer and physical filing systems.
- Responsible for coordinating and monitoring of architectural
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Generated and disbursed Bid Documents bid process
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Generated AIA Contracts
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared Field reports
- Managed office operations while scheduling appointments for department managers.
- Prepared Inspection reports
- Prepared Change Orders
- Logged shop drawings
- Prepared and Edited Specification
- Editor of the MS Gulf Coast Chapter of CSI & Society of Design
- Editor Administration Newsletters
- Coordinated meetings, conference calls, web conferences and
- Coordinated travel arrangements luncheons
- Prepared reports and other correspondence
- Prepared meeting minutes processed accounts receivable and accounts payable liaised with vendors to order and maintain inventory of office supplies planned and executed all aspects of office headquarter relocation from Gulfport Office to Biloxi Office
- Supported Vice President through personal document management, calendar organization and collateral preparation for meetings.
Assistant Store Manager
Mail Boxes Etc
Fallbrook , CA
1996.06 - 1997.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped customers complete purchases, locate items and join reward programs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Restocked and organized merchandise in front lanes.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Inpatient / Outpatient Registration / PBX operator, • ER Registration Clerk
Biloxi Regional Medical Center
Biloxi , MS
1995.06 - 1996.06
- Triaged emergency room patients
- Admissions -Registration & Discharge for Impatient/Outpatient, Labor & Delivery and ER
- Schedule Physicians Consultations
- Dictation
- Insurance & Medicaid Verification
- Employment Verification
- Workers Compensation Verifications
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Responsible for calling CODES for Hospital
Business Service Representative
Office Depot
Biloxi , MS
1994.05 - 1995.06
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
Receptionist
Dr. Eustice, DMD
Biloxi , MS
1993.08 - 1994.04
- Responsible for daily office operations
- Schedule Appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Seated Patients
- Kept reception area clean and neat to give visitors positive first impression.
- Dictation
- Confirmed appointments, communicated with clients and updated client records.
- Insurance Verification
- Answered central telephone system and directed calls accordingly.
- Accounts Payable / Receivable
- Resolved customer problems and complaints.
- Typing
- Responded to inquiries from callers seeking information.
- Filing
- Managed multiple tasks and met time-sensitive deadlines.
- Data entry
- Entry Switchboard Operator
Education
Associate of Arts - Business Administration
Florida Metropolitan University
Jacksonville, FL 05.2008
High School Diploma - undefined
Biloxi Senior High School
1994
Skills
- Microsoft Office (10+ years)
- Slack (3 years)
- Wordpress (4 years)
- Adobe (7 years)
- G Suite (5 years)
- Hubspot (1 year)
- Trello (5 years)
- Quickbooks (10+ years)
- Google Docs (8 years)
- Document and File Management
- Personal Assistant Experience
- Calendar Management
- Maximo
- Pest Control
- English - Expert
- Confidentiality and Data Protection
- PowerPoint Presentations
- Appointment Coordination
- Business Correspondence
- Multi-Line Telephone Systems
- Client Meetings
- Supply Inventory Control
- Database and Client Management Systems
- Multitasking and Time Management
- Research and Analytical Skills
- Computers and Technology
- Office Supplies and Inventory
- Departmental Support
- Ease with Computers and Technology
- Employee Timesheet Processing
- Transcription and Dictation
- Schedule Preparation
- Office Organization
- Customer Inquiries
- Database Maintenance
- Maintenance Requests
- Applicant Tracking Systems
- Administrative Duties
- Advanced Excel Spreadsheet Functions
- Website Updating
- Payment Distribution
- Clerical Staff Oversight
- Accounting and Bookkeeping
- Account Investigations
- Cash Drawer Management
- Invoice Processing
- Highly Efficient and Productive
- Writing and Editing Skills
- Project Schedule Coordination
- Employee Communications
- Business Needs Analysis
- Document Sorting
- Electronic Records Management
- Travel Coordination
- Payroll Administration
- Reception Duties
- Remote Conferencing
- Order Placement
- Organizing and Categorizing Data
- Spreadsheet Tracking
Timeline
Virtual Assistant
TLC Virtual Professionals
2007.01 - Current
Facilities Service Coordinator Mayport Navy
Lockheed Martin, Mayport Naval Station Housing Office
2005.02 - 2006.12
Office Manager / Assistant
US Plastic Lumber
2002.04 - 2004.05
Office Manager
VRL Architects
2001.02 - 2002.04
Office Manager / Assistant to COO
Eley, Guild, Hardy Architects, PA
1997.10 - 2001.02
Assistant Store Manager
Mail Boxes Etc
1996.06 - 1997.09
Inpatient / Outpatient Registration / PBX operator, • ER Registration Clerk
Biloxi Regional Medical Center
1995.06 - 1996.06
Business Service Representative
Office Depot
1994.05 - 1995.06
Receptionist
Dr. Eustice, DMD
1993.08 - 1994.04
Associate of Arts - Business Administration
Florida Metropolitan University
High School Diploma - undefined
Biloxi Senior High School
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