Volunteer at food pantry
Tammy Coetzee
Cleveland,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Wilderness Animal Control
06.2006 - Current
- Oversaw inventory and office supply purchases
- Composed and drafted all outgoing correspondence and reports for managers
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures
- Complied annual recommendations for end of fiscal year budgets
- Processed accounts receivable and accounts payable
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Travel Agent
Leisure Getaways
04.2017 - 04.2020
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Secretary
Millennium Oncology
10.2009 - 01.2014
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts accurately and neatly for the clinic
- Prepared patient charts, pre-admissions and consent forms as necessary.
Secretary
Houston Cancer Clinic
01.2004 - 10.2006
- Prepared patient charts, pre-admissions and consent forms as necessary
- Prepared patient charts accurately and neatly for the clinic
- Entered orders into the EMR system efficiently and without errors
- Verified patients' eligibility and claims status with insurance agencies
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Professionally and courteously verified appointment times with patients
- Precisely completed appropriate claims paperwork, documentation and system entry.
Education
High School Diploma -
New Caney High School
New Caney, TexasSkills
Records management professionalRecords maintenance professionalPatient referrals expertOffice management professionalResourceful and reliable workerClose attention to detailAdept multi-taskerOffice support (phones, faxing, filing)Excellent verbal communicationBilling and collection procedures expertElectronic medical recordsBusiness correspondenceFiling and data archivingKey relationship managementMarketing proficiencyFinancial administrationLeadership experienceDecision-making abilityClear communication skills
Customer Service
Supply Management
Inventory Control
Data Entry
Administrative Support
Office Administration
Financial Accounting
Travel Coordination
Organizational Skills
Account Reconciliation
Customer Relations
Clerical Support
Scheduling
Certification
Travel Agent Basic Certification
Interests
CERT Member
Timeline
Travel Agent Basic Certification
05-2018
Travel Agent
Leisure Getaways
04.2017 - 04.2020
Secretary
Millennium Oncology
10.2009 - 01.2014
Office Manager
Wilderness Animal Control
06.2006 - Current
Secretary
Houston Cancer Clinic
01.2004 - 10.2006
High School Diploma -
New Caney High School