Tammy Coleman Card
Wilsonville,AL
Summary
An energetic and innovative registered nurse with a unique blend of skills from bedside, hands on patient care, to in-depth experience with clinical informatics, data analysis, disease state management, healthcare information technology, meaningful use, and regulatory compliance; detail oriented and proficient at follow up and follow through.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Career Sales Agent-Remote
Humana
05.2024 - Current
- Identify and engage seniors through grassroots marketing and community partnerships to generate new prospective clients
- Present value-based care model for each individual to improve health outcomes
- Effectively manage and prioritize a pipeline of leads and opportunities through the sales cycle to drive patient growth
- Collaborate closely with internal and cross-functional teams to align sales strategies and deliver seamless experiences for current and prospective clients
- Stay informed of industry trends, competitor activities, and emerging opportunities within the senior healthcare market adjusting sales strategies to identify new growth avenues
- Provide regular updates to leadership on sales activities, lead funnel management, and market insights to support informed decision-making and strategic planning
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Licensed Financial Literacy Educator-Remote
CFMC Inc
06.2023 - Current
- Develop and deliver financial education programs to individuals or groups with the aim of improving financial knowledge, skills, and behaviors
- Design comprehensive financial literacy curriculum tailored to various audiences, including students, adults, seniors, and specific demographic groups
- Develop educational materials, resources, and tools such as lesson plans, worksheets, presentations, and interactive activities
- Conduct financial literacy workshops, seminars, and classes in person or virtually
- Deliver engaging presentations and facilitate discussions on topics such as budgeting, saving, investing, debt management, retirement planning, and financial goal setting
- Adapt teaching methods and materials to suit the learning styles and needs of diverse audiences
- Provide one-on-one financial counseling and coaching sessions to address specific financial challenges or goals
- Offer personalized guidance on budget creation, debt reduction strategies, investment options, and other financial matters
- Collaborate with community organizations, schools, libraries, employers, and other stakeholders to promote financial literacy initiatives
- Participate in community events, fairs, and workshops to raise awareness and reach target audiences
- Monitor and evaluate the effectiveness of financial education programs through participant feedback, surveys, and assessment tools
- Collect and analyze data to measure the impact of the programs on participants' financial knowledge, attitudes, and behaviors
Program Manager-Remote
3M
07.2020 - 06.2023
- Developed a 'Certified Trainer' program for use with trainers internally and across any 3M HIS clients having internal training departments that have the responsibility for ongoing staff training
- Develop requirements and qualification standards for 3M HIS certified trainer
- Document training best practices for clinical/product trainers of 3M HIS products
- Design training structure for qualified trainers who wish to become certified
- Work with instruction design team to develop Instructor notes and any required training modules - per product suite
- Develop and implement trainer assessment criteria / rubric
- Implement train the trainer assessments and training plans internally
- Work with management to develop program criteria for application, certification, assessment, renewal and pricing
- Created a digital badge program for 360 application certifications
- Developed and implemented a new employee onboarding program
- Collaborate with pilot clients to implement programs, with aim to launch fully to the 3M Health Care Academy
CDI/Coder Trainer-Remote
3M
07.2016 - 07.2020
- Train end users in the use of 3M’s 360 Encompass and Clinical Documentation Improvement (CDIS) software and evaluation of CDI programs
- Assist with pre-planning projects
- Assist with sales calls and demo of software to clients
- Instruct on creation and interpretation of reports within 3M Software
- Provide education on coding regulations, and documentation compliance
- Provide process redesign and recommendations regarding staffing for existing CDI programs
- Conduct compliance and DRG/coding audits
- SCRUM team member for EIT
Senior Implementation Consultant- Contract Remote
CSI Consulting
09.2015 - 06.2016
- Provide application education, workflow, testing and design support for McKesson medical surgical and women’s optimization solutions
- Work with technical, implementation, education, and build teams to update workflow (current/future state), and build design
- Participate in women’s optimization testing and new product education for McKesson and Navicare Watchchild
- Designed and implemented education material for McKesson clinical and Hillrom’s Navicare Wathchild across a hospital network
- Delivered instructor led classroom training for supervisors, nursing staff and providers across a hospital network
- Effectively communicate with the project and department managers
- Serve as a subject matter expert for clinical McKesson solutions and Navicare Watchild
- Participate in go live and post go live hospital activities for McKesson and Navicare Watchild
Senior Implementation Consultant-Contract Remote
Excite Health Partners
03.2015 - 06.2015
- Interface with clinical, business and technical leaders at the customer level to understand clinical business requirements
- Lead clinical workflow sessions to produce clear coverage workflow solutions which will allow customers to realize business value and provider adoption
- Work with business systems analyst and technical consultant on completion and review of solution design document
- Participate in project team meetings to provide status on work items and to give clinical guidance when needed
- Provide education, build, and training, workflow and process support to the client and implementation team regarding HED and HHS
- Review and provide input into client test plans and training materials (12.0.2.12 upgrade)
- Acts as the clinical expert for customer and McKesson project teams
- Consult with customers on medical policy configuration as needed
- Collaborate with Services, Product Management and Engineering teams to provide feedback for improved customer service, software implementations
Uplift Testing Coordinator (Saint Luke’s Health System)-Contract Remote
Vision Consulting/Hctec
10.2011 - 07.2014
- Coordinate and complete pre and post McKesson uplift (12.0.2.9) unit and integrated testing for HED, HHS, HEP, HPP, HCO, HCCT, Adminrx, Meds Manager, and HPF according to McKesson and Saint Lukes’s test plans
- Work with Saint Luke’s and McKesson technical resources for uplift preparation
- Validate change request enhancements post go live
- Collaborate with Saint Luke’s support staff and McKesson support team to address and resolve all post go-live issues
Upgrades Implementation Consultant-Remote
McKesson Provider Technologies
01.2005 - 10.2011
- Functions as primary resource for selected clients installing the latest versions of HED, HHS and Admin-Rx
- Provides remote consulting support, customer education, issue identification and resolution for clients
- Plans, conducts and directs the analysis of clinical/healthcare business problems for clients via automated systems and/or improved business processes
- Responsible for designing, developing, modifying and evaluating programs, applications software and/or services for clients
- Recommends changes in software development, business processes, maintenance, and/or system standards
- Partners with clients to identify, evaluate, and develop products, procedures and/or systems which are cost effective and satisfy business needs
- Coordinates with multiple internal and external departments to ensure the successful implementation of customer upgrade
Clinical Director/Education Director
Intrepid USA Healthcare
01.2003 - 12.2004
- Responsible for the appropriateness and adequacy of care in accordance with Medicare and Medicaid requirements, quality standards and company policies and procedures for multiple locations
- Direct responsibility for delivery of quality care that meets patient specific needs in compliance with program rules and physician orders
- Designed, established, and maintained an organizational structure and staffing to effectively accomplish the organization's goals and objectives
- Reviewed, established, and maintained patient care protocol and standards, ensuring that all federal and State policies, regulations, and guidelines for patient care were met
- Established and coordinated quality improvement, safety, and infection control programs
- Oversaw the overall operations of assigned branches
- Train clinical staff on McKesson Pathways/Horizon product
- Managed and developed all education material in accordance with the Alabama Board of Nursing for all clinical staff
- Developed and managed annual budgets for the branches and performs periodic cost and productivity analyses
- Planned, developed, and implemented strategies for generating resources and/or revenues for the assigned branches
- Provided direct supervision of care giving staff, contractors and support staff
- Responsible for correction of discrepancies leading to denials for coverage or qualifying criteria or reduced reimbursement
- Provided agency operational decisions in the absence of the agency Administrator
Education
Master of Public Administration - Concentration - Organizational Management
University of Alabama at Birmingham
Birmingham, ALBachelor of Science - Nursing
University of Alabama at Huntsville
Huntsville, ALSkills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
Linkedinprofile
https://www.linkedin.com/in/tammy-coleman-card-mpa-rn-a0605a24/
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Delta Sigma Theta Incorporated
Certification
- [Registered Nurse] Alabama Board of Nurising 1994
Languages
English
Full Professional
Timeline
Career Sales Agent-Remote
Humana
05.2024 - Current
Licensed Financial Literacy Educator-Remote
CFMC Inc
06.2023 - Current
Program Manager-Remote
3M
07.2020 - 06.2023
CDI/Coder Trainer-Remote
3M
07.2016 - 07.2020
Senior Implementation Consultant- Contract Remote
CSI Consulting
09.2015 - 06.2016
Senior Implementation Consultant-Contract Remote
Excite Health Partners
03.2015 - 06.2015
Uplift Testing Coordinator (Saint Luke’s Health System)-Contract Remote
Vision Consulting/Hctec
10.2011 - 07.2014
Upgrades Implementation Consultant-Remote
McKesson Provider Technologies
01.2005 - 10.2011
Clinical Director/Education Director
Intrepid USA Healthcare
01.2003 - 12.2004
Bachelor of Science - Nursing
University of Alabama at Huntsville
Master of Public Administration - Concentration - Organizational Management
University of Alabama at Birmingham
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